Adaptation Statement

Business Communication For Everyone was created by Arley Cruthers. Several chapters were written from scratch, while others were adapted and remixed from other open textbooks, as indicated at the end of each chapter. Unless stated otherwise, Business Communication For Everyone (c) 2019 by Arley Cruthers and is licensed under a Creative Commons-Attribution-NonCommercial-ShareAlike 4.0 International license.

In Business Communication For Everyone, examples have been changed to Canadian references, and information throughout the book, as applicable, has been revised to reflect Canadian content and language. The author has also changed names to reflect her classroom composition and has added examples that reflect her students’ diverse experiences. Gender neutral language (they/their) has been used intentionally. In addition, while general ideas and content may remain unchanged from the sources from which this adapted version is based, word choice, phrasing, and organization of content within each chapter may have changed to reflect this author’s stylistic preferences.

The following additions or changes have been made to these chapters.

Chapter 1

  • Wrote from scratch

Chapter 2

  • Wrote from scratch

Chapter 3

  • Added questions for reflection.
  • Added activities for further reflection.
  • Added Context of Production/ Context of Use model.
  • Revised material to reflect the CMAPP communication model.
  • Revised table of communications mediums to reflect changes in how businesses use faxes and emails. (Added reference to email management systems like MailChimp and services like Dropbox to send larger files).
  • Combined two open sources (Ashman & McMurrey) into one document.
  • Changed hockey example to cricket and changed some names.
  • Added key takeaways.

Chapter 4

  • Added section on inclusive language.
  • Added extra examples of active vs. passive voice.
  • Added Canadian spellings to Stedman piece.
  • Added references to business communication to Stedman piece.
  • Added questions for reflection.
  • Added activities for further reflection.
  • Added key takeaways

Chapter 5

  • Added a sample email that shows the purpose of each paragraph.
  • Added an example of a paragraph organized by topic sentence, then used this example throughout.
  • Changed the names in examples.
  • Added key takeaways.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 6

  • Added discussion of the shift in workplace communication thanks to instant messaging and social media.
  • Added reference to First Nations Land Acknowledgements in email signatures and gave an example from Kwantlen.
  • Added idea of one purpose per email.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 7

  • Added discussion of number of emails workers receive per day, and the importance of not wasting the reader’s time.
  • Added more information on sending good and neutral messages.
  • Added examples of neutral messages.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 8

  • Added video examples.
  • Added discussion of ethos as a way to build sources.
  • Added a discussion of Jeannie Wills’ “Making Them an Offer They Can’t Refuse” and created diagrams.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 9

Chapter 10

  • Adapted material from “Choosing and Using Sources: A Guide To Academic Research by the Ohio State University Libraries,” to be more appropriate for the workplace.
  • Added KPU’s definition of academic integrity and a link to the plagiarism policy.
  • Added discussion of differences in citation practices in different cultures.
  • Changed American examples to Canadian ones.
  • Changed names in examples.
  • Added example of argument in the workplace.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 11

  • Added discussion of the persuasive strategy for each report type.
  • Added example of a short report.
  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 12

  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 13

  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 14

  • Added discussion of remixing.

Chapter 15

  • Added questions for reflection.
  • Added activities for further reflection.

Chapter 16

  • Added discussion of how peer workshopping can help students succeed in the workplace.
  • Added questions for reflection.
  • Added activities for further reflection

 

License

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Adaptation Statement by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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