Chapter 9: Managing Stress and Emotions
Learning Objectives
After reading this chapter, you should be able to do the following:
- Understand the stress cycle.
- Understand how to manage stress in organizational contexts.
- Understand the role emotions play for attitudes and behaviours at work.
- Learn about emotional labour and how to manage it.
- Understand how emotions can affect perceptions of what is ethical.
- Understand cross-cultural differences in stressors.
- Identify the external forces creating change on the part of organizations.
- Understand how organizations respond to changes in the external environment.
