Chapter 9: Managing Stress and Emotions

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the stress cycle.
  2. Understand how to manage stress in organizational contexts.
  3. Understand the role emotions play for attitudes and behaviours at work.
  4. Learn about emotional labour and how to manage it.
  5. Understand how emotions can affect perceptions of what is ethical.
  6. Understand cross-cultural differences in stressors.
  7. Identify the external forces creating change on the part of organizations.
  8. Understand how organizations respond to changes in the external environment.

 

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Business Essentials Copyright © 2020 by [Author removed at request of original publisher]; Christine Pitt; Venecia Williams; and OpenStax is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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