{"id":297,"date":"2022-04-26T16:34:28","date_gmt":"2022-04-26T20:34:28","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/?post_type=chapter&#038;p=297"},"modified":"2022-07-27T11:41:43","modified_gmt":"2022-07-27T15:41:43","slug":"8-1-introduction","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/chapter\/8-1-introduction\/","title":{"raw":"8.1 Introduction","rendered":"8.1 Introduction"},"content":{"raw":"Just as in life, the workplace isn\u2019t always a bowl of cherries. Sometimes things don\u2019t go according to plan, and it\u2019s your job to communicate about them in a way that doesn\u2019t ruin your relationships with customers, coworkers, managers, the public, and other stakeholders. When doing damage control, bad-news messages require care and skillful language because your main point will meet resistance. Rarely are people okay being told that they\u2019re laid off, their application has been rejected, their shipment got lost en route, prices or rates are increasing, their appointment has to be moved back several months, or they\u2019re losing their benefits. Though some people prefer that the messenger be blunt about it, in most cases you can assume that the receiver will appreciate or even benefit by a more tactful, indirect approach. Keep in mind the following advice whenever required to deliver unwelcome news.","rendered":"<p>Just as in life, the workplace isn\u2019t always a bowl of cherries. Sometimes things don\u2019t go according to plan, and it\u2019s your job to communicate about them in a way that doesn\u2019t ruin your relationships with customers, coworkers, managers, the public, and other stakeholders. When doing damage control, bad-news messages require care and skillful language because your main point will meet resistance. Rarely are people okay being told that they\u2019re laid off, their application has been rejected, their shipment got lost en route, prices or rates are increasing, their appointment has to be moved back several months, or they\u2019re losing their benefits. Though some people prefer that the messenger be blunt about it, in most cases you can assume that the receiver will appreciate or even benefit by a more tactful, indirect approach. Keep in mind the following advice whenever required to deliver unwelcome news.<\/p>\n","protected":false},"author":847,"menu_order":1,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[48],"contributor":[],"license":[],"class_list":["post-297","chapter","type-chapter","status-publish","hentry","chapter-type-numberless"],"part":295,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapters\/297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/users\/847"}],"version-history":[{"count":1,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapters\/297\/revisions"}],"predecessor-version":[{"id":298,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapters\/297\/revisions\/298"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/parts\/295"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapters\/297\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/media?parent=297"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/chapter-type?post=297"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/contributor?post=297"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/license?post=297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}