{"id":317,"date":"2022-04-26T16:40:24","date_gmt":"2022-04-26T20:40:24","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/?post_type=part&#038;p=317"},"modified":"2022-08-02T14:06:31","modified_gmt":"2022-08-02T18:06:31","slug":"chapter-9-complaints-and-persuasive-messages","status":"publish","type":"part","link":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/part\/chapter-9-complaints-and-persuasive-messages\/","title":{"raw":"Chapter 9: Complaints and Persuasive Messages","rendered":"Chapter 9: Complaints and Persuasive Messages"},"content":{"raw":"<div class=\"textbox textbox--learning-objectives\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">Learning Objectives<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<ul>\r\n \t<li>Learn to write claims and complaints<\/li>\r\n \t<li>Understand how to respond to claims and complaints<\/li>\r\n \t<li>Discuss persuasion in writing<\/li>\r\n \t<li>Examine a basic sales message and identify its central purpose<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<h3><img class=\"alignnone wp-image-667\" src=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/04\/Thinking-about-the-topic3.png\" alt=\"Lightbulb \" width=\"21\" height=\"21\" \/>Thinking About The Topic<\/h3>\r\n<div style=\"font-weight: 400\">\r\n<ol>\r\n \t<li>Have you ever complained at a retail store or a restaurant? Why? What happened?<\/li>\r\n \t<li>Have you ever written an email or letter of complaint?<\/li>\r\n \t<li>Do you think sales messages rely on persuasion mostly?<\/li>\r\n<\/ol>\r\n<h3><img class=\"alignnone wp-image-690\" src=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/05\/Experience-with-the-topic.png\" alt=\"\" width=\"22\" height=\"22\" \/> Watch &amp; Learn<\/h3>\r\nWatch the video below to learn more about this topic.\r\n\r\n&nbsp;\r\n\r\nhttps:\/\/youtu.be\/4Zksd2TusYg\r\n\r\n&nbsp;\r\n\r\n<\/div>","rendered":"<div class=\"textbox textbox--learning-objectives\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">Learning Objectives<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ul>\n<li>Learn to write claims and complaints<\/li>\n<li>Understand how to respond to claims and complaints<\/li>\n<li>Discuss persuasion in writing<\/li>\n<li>Examine a basic sales message and identify its central purpose<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-667\" src=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/04\/Thinking-about-the-topic3.png\" alt=\"Lightbulb\" width=\"21\" height=\"21\" srcset=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/04\/Thinking-about-the-topic3.png 190w, https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/04\/Thinking-about-the-topic3-150x150.png 150w, https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/04\/Thinking-about-the-topic3-65x65.png 65w\" sizes=\"auto, (max-width: 21px) 100vw, 21px\" \/>Thinking About The Topic<\/h3>\n<div style=\"font-weight: 400\">\n<ol>\n<li>Have you ever complained at a retail store or a restaurant? Why? What happened?<\/li>\n<li>Have you ever written an email or letter of complaint?<\/li>\n<li>Do you think sales messages rely on persuasion mostly?<\/li>\n<\/ol>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-690\" src=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/05\/Experience-with-the-topic.png\" alt=\"\" width=\"22\" height=\"22\" srcset=\"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/05\/Experience-with-the-topic.png 96w, https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-content\/uploads\/sites\/983\/2022\/05\/Experience-with-the-topic-65x65.png 65w\" sizes=\"auto, (max-width: 22px) 100vw, 22px\" \/> Watch &amp; Learn<\/h3>\n<p>Watch the video below to learn more about this topic.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"Complaints and Persuasive Messages\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/4Zksd2TusYg?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"parent":0,"menu_order":9,"template":"","meta":{"pb_part_invisible":false,"pb_part_invisible_string":""},"contributor":[],"license":[],"class_list":["post-317","part","type-part","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/parts\/317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/parts"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/types\/part"}],"version-history":[{"count":11,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/parts\/317\/revisions"}],"predecessor-version":[{"id":941,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/pressbooks\/v2\/parts\/317\/revisions\/941"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/media?parent=317"}],"wp:term":[{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/contributor?post=317"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/businesswritingessentials2\/wp-json\/wp\/v2\/license?post=317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}