7. Testing your document

When time and money are tight, it can be tempting to skip the step of testing your document. However, if your document does not meet your audience’s needs, eventually there will be problems, and it may be difficult to find out the real reason for the problem. For example, people might stop applying for a program or they might not use a particular service at the college. Did they just decide the service did not meet their needs? Did they not understand what the service provided? Did they not understand how to access the service?

If possible, it is a good idea to test your document with people who belong to your audience demographic.