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Acknowledgements
Overview
Why professional communications?
Questions for reflection
The writing process
The communication process
CAP (Context, Audience, and Purpose) analysis overview
Reflect on your context: cultural and personal background
Reflect on your context: immediate context
Understand your audience
Determine your purpose
Select your channel
Key takeaways
Practice what you've learned
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Professional Communications in a Canadian Context Copyright © 2019 by Stephanie Hummel; Sandra Friesen; and Rhea Naquila is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.