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Copyright
Acknowledgements
Attitudes About Conflict
How I See Conflict
Cultural Lenses
Belief Cycle
Definition of Interpersonal Conflict
Alternate Definitions of Conflict
Types of Conflicts
Factors Affecting Conflict
Power and Conflict
Sources of Power
Working with Power
Conflict Approaches: Win - lose (Adversarial) Versus Win - win (Collaborative)
Knowing Your Conflict Approach
The Collaborative View of Conflict
Five Conflict Styles
Beliefs Underlying the Collaborative Approach
Preparing Oneself for Collaboration
Internal Aspects of the Collaborative Approach
External Phases of the Collaborative Approach
Summary of External Phases
The Big Picture: Combining Inner and Outer Strategies
Components of Effective Communication
Language of Collaboration
Examples of Collaborative Language
Clarifying Assumptions
Balance in Communication
Self-Assessment of Current Communication Capacities/Competencies
Preparing a Scenario
Conversation Preparation Sheet
Workplace
Personal
Part III: Collaborative Competencies
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Foundations of Collaborative Conflict Resolution Copyright © 2017 by Justice Institute of British Columbia, Centre for Conflict Resolution. All Rights Reserved.
