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Part III: Collaborative Competencies

Language of Collaboration

The following questions and phrases exemplify the language style that promotes good process, respectful relationships and mutually beneficial agreements.

What if we…? What is important to you about…?
What’s your point of view on…? Let’s look at how we both…
Correct me if I’m wrong… How do you feel about…?
What was your intention…? I’d like to focus on…
How would you…if I…? My concern is…
Let me see if I understand you… I’ll consider that and get back to you.
How acceptable would this be…? What more can you tell me about…?
How fair does it seem (or make sense)…? What thought have you given to…?
Let’s consider… How would it work if…?
How do you see it? My hope (intention / goal) is…
In your experience…? What I value most is…

Words and phrases to avoid (they signal argumentation)

Yes, but…

I understand how you feel, however…

I’m sorry you feel that way, nonetheless…

With all due respect…

And at the end of the day…

That’s all well and good but…

I completely disagree with you…

License

Foundations of Collaborative Conflict Resolution Copyright © 2017 by Justice Institute of British Columbia, Centre for Conflict Resolution. All Rights Reserved.