{"id":93,"date":"2017-03-27T15:10:22","date_gmt":"2017-03-27T19:10:22","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/hrm1stcanadianedition\/?post_type=chapter&p=93"},"modified":"2017-05-05T18:17:42","modified_gmt":"2017-05-05T22:17:42","slug":"9-1-steps-to-take-in-training-an-employee","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/hrm1stcanadianedition\/chapter\/9-1-steps-to-take-in-training-an-employee\/","title":{"raw":"9.1\u00a0Steps to Take in Training an Employee","rendered":"9.1\u00a0Steps to Take in Training an Employee"},"content":{"raw":"
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Learning Objectives<\/h3>\r\nBy the end of this section, you will be able to:\r\n
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  1. Explain the four steps involved when training an employee<\/li>\r\n<\/ol>\r\n<\/div>\r\nAny effective company has training in place to make sure employees can perform his or her job. During the recruitment and selection process, the right person should be hired to begin with. But even the right person may need training in how your company does things. Lack of training can result in lost productivity, lost customers, and poor relationships between employees and managers. It can also result in dissatisfaction, which means retention problems and high turnover. All these end up being direct costs to the organization. In fact, a study performed by the American Society for Training and Development (ASTD) found that 41 percent of employees at companies with poor training planned to leave within the year, but in companies with excellent training, only 12 percent planned to leave.\u00a0[1]\u00a0To reduce some costs associated with not training or undertraining, development of training programs can help with some of the risk. This is what this chapter will address.\r\n\r\nFor effective employee training, there are four steps that generally occur. First, the new employee goes through an orientation, and then he or she will receive in-house training on job-specific areas. Next, the employee should be assigned a mentor, and then, as comfort with the job duties grows, he or she may engage in external training. Employee\u00a0training\u00a0and\u00a0development\u00a0is the process of helping employees develop their personal and organization skills, knowledge, and abilities.\r\n

    Employee Orientation<\/h2>\r\nThe first step in training is an employee orientation.\u00a0Employee\u00a0orientation\u00a0is the process used for welcoming a new employee into the organization. The importance of employee orientation is two-fold. First, the goal is for employees to gain an understanding of the company policies and learn how their specific job fits into the big picture. Employee orientation usually involves filling out employee paperwork such as RRSP\u2019s and pension plans program forms.\r\n\r\nThe goals of an orientation are as follows:\r\n\r\nTo reduce start-up costs.\u00a0If an orientation is done right, it can help get the employee up to speed on various policies and procedures, so the employee can start working right away. It can also be a way to ensure all hiring paperwork is filled out correctly, so the employee is paid on time.\r\n\r\nTo reduce anxiety.\u00a0Starting a new job can be stressful. One goal of an orientation is to reduce the stress and anxiety people feel when going into an unknown situation.\r\n\r\nTo reduce employee turnover.\u00a0Employee turnover tends to be higher when employees don\u2019t feel valued or are not given the tools to perform. An employee orientation can show that the organization values the employee and provides tools necessary for a successful entry.\r\n\r\nTo save time for the supervisor and coworkers.\u00a0A well-done orientation makes for a better prepared employee, which means less time having to teach the employee.\r\n\r\nTo set expectations and attitudes.\u00a0If employees know from the start what the expectations are, they tend to perform better. Likewise, if employees learn the values and attitudes of the organization from the beginning, there is a higher chance of a successful tenure at the company.\r\n\r\nSome companies use employee orientation as a way to introduce employees not only to the company policies and procedures but also to the staff. For an example of an orientation schedule for the day, see\u00a0Figure 9.1.\r\n