What do I do if I accidentally offend someone?

Apologize without making excuses.

• Practice accepting criticism with gratitude and avoid over-apologizing. Making the apology about yourself may make someone feel like they have to reassure you that it is okay, when really criticism should be welcomed and seen as a learning experience that will help you in creating a safer space for others. Reframe your apology so that this intention is clear.

Mistakes will happen.

• Be aware that some things may be taken differently by different people and what people are comfortable with is also subject to change. What matters is that, when someone raises a concern with you, you take accountability, however that looks depending on the situation, and make a conscious effort to not make the same mistake going forward.

Reflect and seek support as needed.

• Carve out time for reflection on the issue and seek other colleagues, peers, or allies to walk with should you need to debrief.