{"id":90,"date":"2019-07-31T17:34:46","date_gmt":"2019-07-31T21:34:46","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/?post_type=chapter&#038;p=90"},"modified":"2019-07-31T18:29:00","modified_gmt":"2019-07-31T22:29:00","slug":"emergency-protocols-and-procedures","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/chapter\/emergency-protocols-and-procedures\/","title":{"raw":"Emergency Protocols and Procedures","rendered":"Emergency Protocols and Procedures"},"content":{"raw":"It is important for you to understand how to call for help in a serious or life-threatening situation. In most of Canada, the telephone number is <strong>9-1-1<\/strong>. This number will be answered by an emergency call-taker who will ask you the nature of your emergency and direct your call to the appropriate local emergency service.\r\n\r\nFor instance, if you are assisting someone who has fallen and cannot get up due to a possible broken leg, you would call <strong>9-1-1<\/strong>. When the call is answered by the emergency call-taker, you will need to describe the situation and the call-taker will direct your call to the ambulance service \u2013 British Columbia Ambulance Service (BCAS), who would then keep you on the line and ask further questions while the ambulance is on-route to your incident.\r\n\r\nIt is very important that you know how to call for help in emergencies.\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><strong>9-1-1 Protocol<\/strong><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<ol>\r\n \t<li>Call 9-1-1 if you have an emergency that requires immediate action from the Police, Fire or Ambulance, if someone's health, safety, or property is in jeopardy or if a crime is in progress.<\/li>\r\n \t<li>Know your location at all times.<\/li>\r\n \t<li>Do not program <strong>9-1-1<\/strong> into your phone.<\/li>\r\n \t<li>If you <strong>call 9-1-1<\/strong> accidentally, stay on the line with the call-taker.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<\/div>\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\"><strong>Important things to know about 9-1-1<\/strong><\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<ul>\r\n \t<li>Police, ambulance, or fire? That is the first question asked by the dispatcher (operator) so that the appropriate emergency response is dispatched.<\/li>\r\n \t<li>In a stressful situation it can be difficult to think in English. Tell the dispatcher (operator) what language you speak in English (e.g. \u201cI speak Spanish\/Mandarin\/Punjabi\u2026\u201d). 9-1-1 dispatchers have access to 140 languages to ensure that in an emergency people can get the help they need.<\/li>\r\n \t<li>Calling 9-1-1 from a pay phone is free.<\/li>\r\n \t<li>When calling from a cell phone you must tell them your location \u2013 city, province, and specific location either the address, building, or street location (e.g. \u201cI am in New Westminster, British Columbia at the Moody Park Arena\u201d).<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>","rendered":"<p>It is important for you to understand how to call for help in a serious or life-threatening situation. In most of Canada, the telephone number is <strong>9-1-1<\/strong>. This number will be answered by an emergency call-taker who will ask you the nature of your emergency and direct your call to the appropriate local emergency service.<\/p>\n<p>For instance, if you are assisting someone who has fallen and cannot get up due to a possible broken leg, you would call <strong>9-1-1<\/strong>. When the call is answered by the emergency call-taker, you will need to describe the situation and the call-taker will direct your call to the ambulance service \u2013 British Columbia Ambulance Service (BCAS), who would then keep you on the line and ask further questions while the ambulance is on-route to your incident.<\/p>\n<p>It is very important that you know how to call for help in emergencies.<\/p>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><strong>9-1-1 Protocol<\/strong><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ol>\n<li>Call 9-1-1 if you have an emergency that requires immediate action from the Police, Fire or Ambulance, if someone&#8217;s health, safety, or property is in jeopardy or if a crime is in progress.<\/li>\n<li>Know your location at all times.<\/li>\n<li>Do not program <strong>9-1-1<\/strong> into your phone.<\/li>\n<li>If you <strong>call 9-1-1<\/strong> accidentally, stay on the line with the call-taker.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\"><strong>Important things to know about 9-1-1<\/strong><\/p>\n<\/header>\n<div class=\"textbox__content\">\n<ul>\n<li>Police, ambulance, or fire? That is the first question asked by the dispatcher (operator) so that the appropriate emergency response is dispatched.<\/li>\n<li>In a stressful situation it can be difficult to think in English. Tell the dispatcher (operator) what language you speak in English (e.g. \u201cI speak Spanish\/Mandarin\/Punjabi\u2026\u201d). 9-1-1 dispatchers have access to 140 languages to ensure that in an emergency people can get the help they need.<\/li>\n<li>Calling 9-1-1 from a pay phone is free.<\/li>\n<li>When calling from a cell phone you must tell them your location \u2013 city, province, and specific location either the address, building, or street location (e.g. \u201cI am in New Westminster, British Columbia at the Moody Park Arena\u201d).<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"author":31,"menu_order":11,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-90","chapter","type-chapter","status-publish","hentry"],"part":3,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapters\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/wp\/v2\/users\/31"}],"version-history":[{"count":2,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapters\/90\/revisions"}],"predecessor-version":[{"id":108,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapters\/90\/revisions\/108"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/parts\/3"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapters\/90\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/wp\/v2\/media?parent=90"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/pressbooks\/v2\/chapter-type?post=90"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/wp\/v2\/contributor?post=90"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/ishjibc\/wp-json\/wp\/v2\/license?post=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}