8 Business Writing for Everyone: Writing Effective Paragraphs (table tests 2)

Dear Ms. Tran,

Thank you for your patience as we investigated your missing clothing order, which you brought to our attention on Tuesday.

Once we received your email, we contacted both our warehouse and FedEx. The warehouse confirmed that your order was processed on Feb. 19th and FedEx confirmed that a shipping label was created on Feb. 20th. Unfortunately, we were not able to locate the package from that point.

We are sorry for the inconvenience. Since we value your business and we know that you have been waiting for your clothes for two weeks, we would like to offer you two choices:

1. We can refund your money and give you a 25% discount towards future purchases.
2. We can send your clothing order with free one-day shipping and still give you a 25% discount towards future purchases.

Please let us know which option you choose and we will immediately process your order. If you have any questions, you can also call me at 604-123-4557.

Thank you again for your patience. We appreciate your business and look forward to making this right.

Sincerely,

Makiko Hamimoto