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Introduction
College Textbook Revolution
Publisher Information
About the Authors
Chapter 1: Introduction to Organizational Behaviour
1.1 Understanding Organizational Behaviour
1.2 Understanding How OB Research Is Done
1.3 Trends and Changes
1.4 The Interactionist Perspective: The Role of Fit
1.5 Understanding Your Learning Style
1.6 Conclusion
1.7 Exercises
Chapter 2: Managing Demographic and Cultural Diversity
2.1 Demographic Diversity
2.2 Cultural Diversity
2.3 The Role of Ethics and National Culture
2.4 Conclusion
2.5 Managing Diversity for Success: The Case of IBM
2.6 Exercises
Chapter 3: Individual Differences
3.1 Individual Differences: Values, Personality and Preferences
3.2 Perception
3.3 The Role of Ethics and National Culture
3.4 Conclusion
3.5 Using Science to Match Candidates to Jobs: The Case of Kronos
3.6 Exercises
Chapter 4: Individual Attitudes, Behaviours and Emotions
4.1 Work Attitudes
4.2 Work Behaviours
4.3 Exercises
4.4 What Is Stress?
4.5 Avoiding and Managing Stress
4.6 What Are Emotions?
4.7 Emotions at Work
4.8 Getting Emotional: The Case of American Express
4.9 Facing Foreclosure: The Case of Camden Property Trust
4.10 Exercises
Chapter 5: Motivation Theories
5.1 A Motivating Place to Work: The Case of Zappos
5.2 Motivation: Introduction and Need-Based Theories
5.3 Motivation: Process-Based Theories
5.4 The Role of Ethics and National Culture
5.5 Conclusion
5.6 Motivation in Action: The Case of Trader Joe's
5.7 Exercises
Chapter 6: Motivation Applications
6.1 Motivating Employees Through Performance Incentives
6.2 Motivating Employees Through Job Design
6.3 Motivating Employees Through Goal Setting
6.4 Motivating Employees Through Performance Appraisals
6.5 The Role of Ethics and National Culture
6.6 Conclusion
6.7 Motivating Steel Workers Works: The Case of Nucor
6.8 Motivation Key for Success: The Case of Xerox
6.9 Exercises
Chapter 7: Groups and Teams
7.1 Group Dynamics
7.2 Understanding Team Design Characteristics
7.3 Management of Teams
7.4 Barriers to Effective Teams
7.5 Decision Making in Groups
7.6 Conclusion
7.7 Green Teams at Work: The Case of New Seasons Market
7.8 Exercises
Chapter 8: Communication
8.1 Understanding Communication
8.2 Different Types of Communication and Channels
8.3 Communication Barriers
8.4 The Role of Ethics and National Culture
8.5 Conclusion
8.6 You’ve Got Mail…and You’re Fired! The Case of RadioShack
8.7 Employee Satisfaction Translates to Success: The Case of Edward Jones
8.8 Exercises
Chapter 9: Conflict and Negotiation
9.1 Understanding Conflict
9.2 Causes and Outcomes of Conflict
9.3 Conflict Management
9.4 Negotiations
9.5 The Role of Ethics and National Culture
9.6 Conclusion
9.7 Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
9.8 Negotiation Failure: The Case of the PointCast
9.9 Exercises
Chapter 10: Leadership
10.1 Trait Approaches to Leadership
10.2 What Do Leaders Do? Behavioural Approaches to Leadership
10.3 Does the Situation Matter? Contingency Approaches to Leadership
10.4 What’s New? Contemporary Approaches to Leadership
10.5 The Role of Ethics and National Culture
10.6 Conclusion
10.7 Leadership Development: The Case of Starbucks
10.8 Exercises
Chapter 11: Power and Influence
11.1 The Basics of Power
11.2 The Power to Influence
11.3 Organizational Politics
11.4 Understanding Social Networks
11.5 The Role of Ethics and National Culture
11.6 Conclusion
11.7 Focus on Power: The Case of Steve Jobs
11.8 Getting Connected: The Case of Social Networking
11.9 Exercises
Chapter 12: Organizational Structure and Culture
12.1 Organizational Structure
12.2 Understanding Organizational Culture
12.3 Characteristics of Organizational Culture
12.4 Creating and Maintaining Organizational Culture
12.5 Creating Culture Change
12.6 The Role of Ethics and National Culture
12.7 Conclusion
12.8 Building a Customer Service Culture: The Case of Nordstrom
12.9 Clash of the Cultures: The Case of Newell Rubbermaid
12.10 Exercises
Chapter 13: Managing Change
13.1 Organizational Change
13.2 Planning and Executing Change Effectively
13.3 Building Change Management Skills
13.4 The Role of Ethics and National Culture
13.5 Conclusion
13.6 Changing for Good: The Case of Hanna Andersson Corporation
13.7 Exercises
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BUSI 1215 Organizational Behavior I Copyright © 2017 by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.