{"id":248,"date":"2019-05-27T18:52:45","date_gmt":"2019-05-27T22:52:45","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/ob1herrmann\/?post_type=chapter&p=248"},"modified":"2020-07-29T03:27:55","modified_gmt":"2020-07-29T07:27:55","slug":"chapter-10-conflict-and-negotiation","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/ob1herrmann\/chapter\/chapter-10-conflict-and-negotiation\/","title":{"raw":"Chapter 9: Conflict and Negotiation","rendered":"Chapter 9: Conflict and Negotiation"},"content":{"raw":"[embed]https:\/\/youtu.be\/F6Zg65eK9XU[\/embed]\r\n\r\nTEDxDayton<\/a>\u00a0<\/b>CC BY-NC-ND 3.0<\/span>\r\n\r\nIn this light-hearted but insightful talk, Kwame Christian explains how our natural human responses to conflict situations make conflict more likely to escalate and become dysfunctional. He proposes a practical alternative approach to resolve conflict.<\/span>\r\n\r\nKwame Christian is a business lawyer and the director of the American Negotiation Institute. In this role, he serves as a negotiation consultant for attorneys and for companies closing large business deals. He also conducts live training sessions for organizations. Kwame hosts the podcast \u201cNegotiate Anything,\u201d where he interviews successful professionals and shares powerful persuasion techniques. With over 140,000 downloads and listeners in 140 countries, it is the top-ranked negotiation and dispute-resolution podcast in the nation.\u00a0<\/span>\r\n\r\nThis talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at <\/span>https:\/\/www.ted.com\/tedx<\/a>","rendered":"