{"id":30,"date":"2017-12-07T19:39:18","date_gmt":"2017-12-08T00:39:18","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/chapter\/understandingrhetoricalsituation\/"},"modified":"2021-07-09T18:25:52","modified_gmt":"2021-07-09T22:25:52","slug":"understandingrhetoricalsituation","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/chapter\/understandingrhetoricalsituation\/","title":{"raw":"1.3 Understanding the Rhetorical Situation","rendered":"1.3 Understanding the Rhetorical Situation"},"content":{"raw":"<p class=\"import-BodyText\">It is common knowledge in the workplace that no one really <em>wants<\/em> to read what you write, and even if they want to or have to read it, they will likely not read all of it. So how do you get your reader to understand what you need quickly and efficiently? Start by doing a detailed <strong>Task and Audience Analysis<\/strong> -- make sure you understand the \"rhetorical situation.\" Before you begin drafting a document, determine the needs of your rhetorical situation (See <strong>Figure 1.3.1<\/strong>).<\/p>\r\n\r\n\r\n[caption id=\"attachment_29\" align=\"aligncenter\" width=\"450\"]<a href=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/296\/2017\/12\/1.2_RhetoricalSituation01.jpg\"><img class=\"wp-image-28\" src=\"https:\/\/pressbooks.bccampus.ca\/knowinghome\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01.jpg\" alt=\"In a rhetorical situation, you have to consider the Writer, Purpose, Audience, Message, and Context &amp; Culture\" width=\"450\" height=\"450\" \/><\/a> <em><strong>Figure 1.3.1<\/strong> The Rhetorical Situation.<\/em>[\/caption]\r\n<p class=\"import-BodyText\">The \u201crhetorical situation\u201d is a term used to describe the components of any situation in which you may want to communicate, whether in written or oral form. To define a \u201crhetorical situation,\u201d ask yourself this question:\u00a0 <strong>\u201cwho is talking to whom about what, how, and why?\u201d<\/strong> There are five main components:<\/p>\r\n\r\n<ul>\r\n \t<li>Purpose<\/li>\r\n \t<li>Writer<\/li>\r\n \t<li>Audience<\/li>\r\n \t<li>Message<\/li>\r\n \t<li>Context\/Culture<\/li>\r\n<\/ul>\r\n<p class=\"import-BodyText\"><strong>PURPOSE <\/strong>refers to the <em>why<\/em> you are writing. Determining your purpose requires that you engage in <em><strong>Task Analysis<\/strong><\/em> -- that is, determine what you hope to accomplish by writing this document. Ask yourself what you hope the reader(s) will do\/think\/decide\/ or how they will behave as a result of reading the text. There are three general purposes for communication in the workplace: 1) to create a record, 2) to give or request information, and 3) to persuade.<\/p>\r\n<p class=\"import-BodyText\">Within those general purposes, you will find a myriad of specific purposes. For example, your purpose may be to\u00a0 propose an innovative solution to a specific problem. In this case, you want the reader to agree to explore the idea further, or approve funding for further research and development, which would fall under the general purpose of writing to persuade.<\/p>\r\n<p class=\"import-BodyText\"><strong>WRITER<\/strong> refers to you, the writer\/creator\/designer of the communication. It is important to examine your own motivation for writing and any biases, past experiences, and knowledge you bring to the writing situation. These elements will influence how you craft the message, whether positively or negatively. This examination should also include your role within the organization, as well as your position relative to your target audience.<\/p>\r\n<p class=\"import-BodyText\"><strong>AUDIENCE<\/strong> refers to your readers\/listeners\/viewers\/users. <em><strong>Audience Analysis<\/strong><\/em> is possibly the most critical part of understanding the rhetorical situation.\u00a0 Consider <strong>Figure 1.3.2<\/strong> below. Is your audience internal (within your company) or external (such as clients, suppliers, customers, other stakeholders)? Are they lateral to you (at the same position or level), upstream from you (management), or downstream from you (employees, subordinates)? Who is the primary audience? Who are the secondary audiences? These questions, and others, help you to create an understanding of your audience that will help you craft a message that is designed to effectively communicate specifically to them.<\/p>\r\n\r\n\r\n[caption id=\"attachment_29\" align=\"aligncenter\" width=\"450\"]<img class=\"wp-image-29\" src=\"https:\/\/pressbooks.bccampus.ca\/knowinghome\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you.jpg\" alt=\"You have relationships with Supervisors; Colleagues and Team Members; Subordinates; and the public, clients, supplies, and government.\" width=\"450\" height=\"405\" \/> <em><strong>Figure 1.3.2<\/strong> Understanding your relationship to your audience.<\/em>[\/caption]\r\n<p class=\"import-BodyText\">Keep in mind that your different audiences will also have a specific purpose in reading your document. Consider what their various purposes might be, and how you can best help them achieve their purpose. Considering what they are expected to do with the information you provide will help you craft your message effectively. Consider also that technical writing often has a long \u201clife-span\u201d \u2013 a document you write today could be filed away and reviewed months or even years down the road. Consider the needs of that audience as well.<\/p>\r\n\r\n<table class=\"grid\" style=\"border-collapse: collapse;width: 100%\" border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 40%;text-align: center\"><strong>Audience<\/strong><\/td>\r\n<td style=\"width: 60%;text-align: center\"><strong><span class=\"tight\">Purpose for Reading\r\n<\/span><\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 40%\">Executives<\/td>\r\n<td style=\"width: 60%\">Make decisions<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 40%\">Supervising Experts\/Managers<\/td>\r\n<td style=\"width: 60%\">Advise decision makers; direct subordinates<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 40%\">Technical Experts\/Co-workers<\/td>\r\n<td style=\"width: 60%\">Implement decisions; advise<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 40%\">Lay People\/Public\/Clients<\/td>\r\n<td style=\"width: 60%\">Become informed; choose options; make decisions<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p class=\"import-BodyText\">Some companies develop audience profiles to help guide their communications. This is a good exercise whenever you have something to communicate, especially if the information is complex. Here are some questions to consider as part of the audience profile:<\/p>\r\n\r\n<div class=\"textbox shaded\">\r\n<p style=\"text-align: center\"><strong>Developing an Audience Profile<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Who are your primary readers? (specific names and titles, or general roles)<\/li>\r\n \t<li>Are they above you in the organizational hierarchy? Lateral, subordinate? Outside of your organization?<\/li>\r\n \t<li>Who else might read this document? (secondary readers)<\/li>\r\n \t<li>Do you know what their attitude towards the topic is?<\/li>\r\n \t<li>How might cultural differences affect their expectations and interpretations?<\/li>\r\n \t<li>How much technical background do the readers have?<\/li>\r\n \t<li>How much do they already know about the topic?<\/li>\r\n \t<li>What situation gave rise to this document?<\/li>\r\n<\/ul>\r\n<\/div>\r\n<p class=\"import-BodyText\"><strong>MESSAGE<\/strong> refers to what information you want to communicate. This is the content of your document. It should be aligned to your purpose and targeted to your audience. While it is important to carefully choose what content your audience needs, it is equally critical to cut out content that your audience does not need or want. \"Time is money\" may be a tired old clich\u00e9, but it is important to avoid wasting your audience's time with information that is unnecessary or irrelevant to them. Your message should be professional, and expressed in an appropriate <strong>tone<\/strong> for the audience, purpose, and context. We will discuss aspects of using a professional style and tone in crafting your message more in <a href=\"\/technicalwritingh5p\/part\/style\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Chapter 2<\/strong><\/a>.<\/p>\r\n<p class=\"import-BodyText\"><strong>CONTEXT <\/strong>refers to the situation that creates the need for the writing. In other words, what has happened or needs to happen that creates the need for communication? The context is influenced by timing, location, current events, and culture, which can be organizational or social. Ignoring the context for your communication could result in awkward situations, or possibly offensive ones. It will almost certainly impact your ability to clearly convey your message to your audience.<\/p>\r\nConsider the subtle (and not so subtle) similarities and differences in the rhetorical situation when you offer feedback on Course Experience Surveys vs when you evaluate an instructor on Ratemyprofessor.com.\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">EXERCISE 1.3 Identify the differences in the rhetorical situations<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n<table class=\"grid\" style=\"border-collapse: collapse;width: 100%\" border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 20%\"><\/td>\r\n<td style=\"width: 40%;text-align: center\"><strong>Course Evaluation Survey<\/strong><\/td>\r\n<td style=\"width: 40%;text-align: center\"><strong>Ratemyprofessor.com<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 20%\"><strong>Purpose<\/strong><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 20%\"><strong>Audience<\/strong><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 20%\"><strong>Writer<\/strong><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 20%\"><strong>Message<\/strong><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 20%\"><strong>Context<\/strong><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<td style=\"width: 40%\"><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<\/div>\r\n<strong>H5P Instructions:<\/strong> You are writing up various documents related to your current research project on rising sea levels. Think about what type of information would interest which audience. In this activity, some of this information may be of interest to more than one group, but choose the <strong>most<\/strong>\u00a0appropriate audience for the information you are presenting. Also reflect on how the information might be presented differently to multiple audiences.\u00a0There are 10 questions.\r\n\r\n[h5p id=\"8\"]\r\n<div class=\"textbox textbox--exercises\"><header class=\"textbox__header\">\r\n<p class=\"textbox__title\">EXERCISE 1.4 Task and audience analysis<\/p>\r\n\r\n<\/header>\r\n<div class=\"textbox__content\">\r\n\r\nDownload <a href=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/296\/2017\/12\/Task-and-Audience-Analysis-Exercises.docx\">Task and Audience Analysis Exercises (.docx)<\/a>\r\n\r\nThe table below contains a collection of details about a research project you have just completed on rising sea levels. Imagine that you're writing documents for each of the 5 following audiences:\r\n<ol>\r\n \t<li><strong> Your supervisor\/boss<\/strong><\/li>\r\n \t<li><strong> Scientists <\/strong><\/li>\r\n \t<li><strong> The general public <\/strong><\/li>\r\n \t<li><strong> Politician<\/strong><\/li>\r\n \t<li><strong>High school students <\/strong><\/li>\r\n<\/ol>\r\nWhat information about rising sea levels might each audience be interested in? As you go down the list, write in the blank spaces in front of each detail the letter that corresponds to the audiences that you think would find this detail most relevant.\r\n\r\nConsider what kind of document might contain that information for that audience.\r\n<table style=\"border-collapse: collapse;width: 100%;height: 361px\" border=\"1\">\r\n<tbody>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;text-align: center;height: 33px\"><strong>Interested Audience<\/strong><\/td>\r\n<td style=\"width: 65%;text-align: center;height: 33px\"><strong>Categories of Information on Sea Level Rise<\/strong><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">The dollar damage caused by <\/span><span class=\"import-LineNumber\">sea level increases<\/span><span class=\"import-LineNumber\"> each year.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A literature review of previous research on <\/span><span class=\"import-LineNumber\">rising sea levels<\/span><span class=\"import-LineNumber\">.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Descriptions of calibration procedures for your instruments.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Some basic physics of how <\/span><span class=\"import-LineNumber\">tides and currents<\/span><span class=\"import-LineNumber\"> work.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 16px\">\r\n<td style=\"width: 35%;height: 16px\"><\/td>\r\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">How much your project costs.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A log of all your measurements during the whole project.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 16px\">\r\n<td style=\"width: 35%;height: 16px\"><\/td>\r\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">A list of people who worked on the project.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Specifications of a new instrument to measure water conditions.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A new result showing a connection between sea level and coastal developments.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 33px\">\r\n<td style=\"width: 35%;height: 33px\"><\/td>\r\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Procedures you used to avoid statistical biases in your data.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 16px\">\r\n<td style=\"width: 35%;height: 16px\"><\/td>\r\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">Your plans for further measurements.<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 16px\">\r\n<td style=\"width: 35%;height: 16px\"><\/td>\r\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">Your recommendations for future research.<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<\/div>","rendered":"<p class=\"import-BodyText\">It is common knowledge in the workplace that no one really <em>wants<\/em> to read what you write, and even if they want to or have to read it, they will likely not read all of it. So how do you get your reader to understand what you need quickly and efficiently? Start by doing a detailed <strong>Task and Audience Analysis<\/strong> &#8212; make sure you understand the &#8220;rhetorical situation.&#8221; Before you begin drafting a document, determine the needs of your rhetorical situation (See <strong>Figure 1.3.1<\/strong>).<\/p>\n<figure id=\"attachment_29\" aria-describedby=\"caption-attachment-29\" style=\"width: 450px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/296\/2017\/12\/1.2_RhetoricalSituation01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-28\" src=\"https:\/\/pressbooks.bccampus.ca\/knowinghome\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01.jpg\" alt=\"In a rhetorical situation, you have to consider the Writer, Purpose, Audience, Message, and Context &amp; Culture\" width=\"450\" height=\"450\" srcset=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01.jpg 600w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01-300x300.jpg 300w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01-150x150.jpg 150w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01-65x65.jpg 65w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01-225x225.jpg 225w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2017\/12\/1.2_RhetoricalSituation01-350x350.jpg 350w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/a><figcaption id=\"caption-attachment-29\" class=\"wp-caption-text\"><em><strong>Figure 1.3.1<\/strong> The Rhetorical Situation.<\/em><\/figcaption><\/figure>\n<p class=\"import-BodyText\">The \u201crhetorical situation\u201d is a term used to describe the components of any situation in which you may want to communicate, whether in written or oral form. To define a \u201crhetorical situation,\u201d ask yourself this question:\u00a0 <strong>\u201cwho is talking to whom about what, how, and why?\u201d<\/strong> There are five main components:<\/p>\n<ul>\n<li>Purpose<\/li>\n<li>Writer<\/li>\n<li>Audience<\/li>\n<li>Message<\/li>\n<li>Context\/Culture<\/li>\n<\/ul>\n<p class=\"import-BodyText\"><strong>PURPOSE <\/strong>refers to the <em>why<\/em> you are writing. Determining your purpose requires that you engage in <em><strong>Task Analysis<\/strong><\/em> &#8212; that is, determine what you hope to accomplish by writing this document. Ask yourself what you hope the reader(s) will do\/think\/decide\/ or how they will behave as a result of reading the text. There are three general purposes for communication in the workplace: 1) to create a record, 2) to give or request information, and 3) to persuade.<\/p>\n<p class=\"import-BodyText\">Within those general purposes, you will find a myriad of specific purposes. For example, your purpose may be to\u00a0 propose an innovative solution to a specific problem. In this case, you want the reader to agree to explore the idea further, or approve funding for further research and development, which would fall under the general purpose of writing to persuade.<\/p>\n<p class=\"import-BodyText\"><strong>WRITER<\/strong> refers to you, the writer\/creator\/designer of the communication. It is important to examine your own motivation for writing and any biases, past experiences, and knowledge you bring to the writing situation. These elements will influence how you craft the message, whether positively or negatively. This examination should also include your role within the organization, as well as your position relative to your target audience.<\/p>\n<p class=\"import-BodyText\"><strong>AUDIENCE<\/strong> refers to your readers\/listeners\/viewers\/users. <em><strong>Audience Analysis<\/strong><\/em> is possibly the most critical part of understanding the rhetorical situation.\u00a0 Consider <strong>Figure 1.3.2<\/strong> below. Is your audience internal (within your company) or external (such as clients, suppliers, customers, other stakeholders)? Are they lateral to you (at the same position or level), upstream from you (management), or downstream from you (employees, subordinates)? Who is the primary audience? Who are the secondary audiences? These questions, and others, help you to create an understanding of your audience that will help you craft a message that is designed to effectively communicate specifically to them.<\/p>\n<figure id=\"attachment_29\" aria-describedby=\"caption-attachment-29\" style=\"width: 450px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29\" src=\"https:\/\/pressbooks.bccampus.ca\/knowinghome\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you.jpg\" alt=\"You have relationships with Supervisors; Colleagues and Team Members; Subordinates; and the public, clients, supplies, and government.\" width=\"450\" height=\"405\" srcset=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you.jpg 800w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you-300x270.jpg 300w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you-768x691.jpg 768w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you-65x59.jpg 65w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you-225x203.jpg 225w, https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/1298\/2021\/02\/1.3_you-350x315.jpg 350w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><figcaption id=\"caption-attachment-29\" class=\"wp-caption-text\"><em><strong>Figure 1.3.2<\/strong> Understanding your relationship to your audience.<\/em><\/figcaption><\/figure>\n<p class=\"import-BodyText\">Keep in mind that your different audiences will also have a specific purpose in reading your document. Consider what their various purposes might be, and how you can best help them achieve their purpose. Considering what they are expected to do with the information you provide will help you craft your message effectively. Consider also that technical writing often has a long \u201clife-span\u201d \u2013 a document you write today could be filed away and reviewed months or even years down the road. Consider the needs of that audience as well.<\/p>\n<table class=\"grid\" style=\"border-collapse: collapse;width: 100%\">\n<tbody>\n<tr>\n<td style=\"width: 40%;text-align: center\"><strong>Audience<\/strong><\/td>\n<td style=\"width: 60%;text-align: center\"><strong><span class=\"tight\">Purpose for Reading<br \/>\n<\/span><\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 40%\">Executives<\/td>\n<td style=\"width: 60%\">Make decisions<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 40%\">Supervising Experts\/Managers<\/td>\n<td style=\"width: 60%\">Advise decision makers; direct subordinates<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 40%\">Technical Experts\/Co-workers<\/td>\n<td style=\"width: 60%\">Implement decisions; advise<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 40%\">Lay People\/Public\/Clients<\/td>\n<td style=\"width: 60%\">Become informed; choose options; make decisions<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"import-BodyText\">Some companies develop audience profiles to help guide their communications. This is a good exercise whenever you have something to communicate, especially if the information is complex. Here are some questions to consider as part of the audience profile:<\/p>\n<div class=\"textbox shaded\">\n<p style=\"text-align: center\"><strong>Developing an Audience Profile<\/strong><\/p>\n<ul>\n<li>Who are your primary readers? (specific names and titles, or general roles)<\/li>\n<li>Are they above you in the organizational hierarchy? Lateral, subordinate? Outside of your organization?<\/li>\n<li>Who else might read this document? (secondary readers)<\/li>\n<li>Do you know what their attitude towards the topic is?<\/li>\n<li>How might cultural differences affect their expectations and interpretations?<\/li>\n<li>How much technical background do the readers have?<\/li>\n<li>How much do they already know about the topic?<\/li>\n<li>What situation gave rise to this document?<\/li>\n<\/ul>\n<\/div>\n<p class=\"import-BodyText\"><strong>MESSAGE<\/strong> refers to what information you want to communicate. This is the content of your document. It should be aligned to your purpose and targeted to your audience. While it is important to carefully choose what content your audience needs, it is equally critical to cut out content that your audience does not need or want. &#8220;Time is money&#8221; may be a tired old clich\u00e9, but it is important to avoid wasting your audience&#8217;s time with information that is unnecessary or irrelevant to them. Your message should be professional, and expressed in an appropriate <strong>tone<\/strong> for the audience, purpose, and context. We will discuss aspects of using a professional style and tone in crafting your message more in <a href=\"\/technicalwritingh5p\/part\/style\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Chapter 2<\/strong><\/a>.<\/p>\n<p class=\"import-BodyText\"><strong>CONTEXT <\/strong>refers to the situation that creates the need for the writing. In other words, what has happened or needs to happen that creates the need for communication? The context is influenced by timing, location, current events, and culture, which can be organizational or social. Ignoring the context for your communication could result in awkward situations, or possibly offensive ones. It will almost certainly impact your ability to clearly convey your message to your audience.<\/p>\n<p>Consider the subtle (and not so subtle) similarities and differences in the rhetorical situation when you offer feedback on Course Experience Surveys vs when you evaluate an instructor on Ratemyprofessor.com.<\/p>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">EXERCISE 1.3 Identify the differences in the rhetorical situations<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<table class=\"grid\" style=\"border-collapse: collapse;width: 100%\">\n<tbody>\n<tr>\n<td style=\"width: 20%\"><\/td>\n<td style=\"width: 40%;text-align: center\"><strong>Course Evaluation Survey<\/strong><\/td>\n<td style=\"width: 40%;text-align: center\"><strong>Ratemyprofessor.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><strong>Purpose<\/strong><\/td>\n<td style=\"width: 40%\"><\/td>\n<td style=\"width: 40%\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><strong>Audience<\/strong><\/td>\n<td style=\"width: 40%\"><\/td>\n<td style=\"width: 40%\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><strong>Writer<\/strong><\/td>\n<td style=\"width: 40%\"><\/td>\n<td style=\"width: 40%\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><strong>Message<\/strong><\/td>\n<td style=\"width: 40%\"><\/td>\n<td style=\"width: 40%\"><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 20%\"><strong>Context<\/strong><\/td>\n<td style=\"width: 40%\"><\/td>\n<td style=\"width: 40%\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p><strong>H5P Instructions:<\/strong> You are writing up various documents related to your current research project on rising sea levels. Think about what type of information would interest which audience. In this activity, some of this information may be of interest to more than one group, but choose the <strong>most<\/strong>\u00a0appropriate audience for the information you are presenting. Also reflect on how the information might be presented differently to multiple audiences.\u00a0There are 10 questions.<\/p>\n<div id=\"h5p-8\">\n<div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-8\" class=\"h5p-iframe\" data-content-id=\"8\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"Task and Audience Analysis Exercise based Exercise 1.4\"><\/iframe><\/div>\n<\/div>\n<div class=\"textbox textbox--exercises\">\n<header class=\"textbox__header\">\n<p class=\"textbox__title\">EXERCISE 1.4 Task and audience analysis<\/p>\n<\/header>\n<div class=\"textbox__content\">\n<p>Download <a href=\"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-content\/uploads\/sites\/296\/2017\/12\/Task-and-Audience-Analysis-Exercises.docx\">Task and Audience Analysis Exercises (.docx)<\/a><\/p>\n<p>The table below contains a collection of details about a research project you have just completed on rising sea levels. Imagine that you&#8217;re writing documents for each of the 5 following audiences:<\/p>\n<ol>\n<li><strong> Your supervisor\/boss<\/strong><\/li>\n<li><strong> Scientists <\/strong><\/li>\n<li><strong> The general public <\/strong><\/li>\n<li><strong> Politician<\/strong><\/li>\n<li><strong>High school students <\/strong><\/li>\n<\/ol>\n<p>What information about rising sea levels might each audience be interested in? As you go down the list, write in the blank spaces in front of each detail the letter that corresponds to the audiences that you think would find this detail most relevant.<\/p>\n<p>Consider what kind of document might contain that information for that audience.<\/p>\n<table style=\"border-collapse: collapse;width: 100%;height: 361px\">\n<tbody>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;text-align: center;height: 33px\"><strong>Interested Audience<\/strong><\/td>\n<td style=\"width: 65%;text-align: center;height: 33px\"><strong>Categories of Information on Sea Level Rise<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">The dollar damage caused by <\/span><span class=\"import-LineNumber\">sea level increases<\/span><span class=\"import-LineNumber\"> each year.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A literature review of previous research on <\/span><span class=\"import-LineNumber\">rising sea levels<\/span><span class=\"import-LineNumber\">.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Descriptions of calibration procedures for your instruments.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Some basic physics of how <\/span><span class=\"import-LineNumber\">tides and currents<\/span><span class=\"import-LineNumber\"> work.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 16px\">\n<td style=\"width: 35%;height: 16px\"><\/td>\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">How much your project costs.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A log of all your measurements during the whole project.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 16px\">\n<td style=\"width: 35%;height: 16px\"><\/td>\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">A list of people who worked on the project.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Specifications of a new instrument to measure water conditions.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">A new result showing a connection between sea level and coastal developments.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 33px\">\n<td style=\"width: 35%;height: 33px\"><\/td>\n<td style=\"width: 65%;height: 33px\"><span class=\"import-LineNumber\">Procedures you used to avoid statistical biases in your data.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 16px\">\n<td style=\"width: 35%;height: 16px\"><\/td>\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">Your plans for further measurements.<\/span><\/td>\n<\/tr>\n<tr style=\"height: 16px\">\n<td style=\"width: 35%;height: 16px\"><\/td>\n<td style=\"width: 65%;height: 16px\"><span class=\"import-LineNumber\">Your recommendations for future research.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"author":103,"menu_order":3,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":["suzan-last","candice-neveu"],"pb_section_license":""},"chapter-type":[48],"contributor":[61,60],"license":[],"class_list":["post-30","chapter","type-chapter","status-publish","hentry","chapter-type-numberless","contributor-candice-neveu","contributor-suzan-last"],"part":22,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapters\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":4,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapters\/30\/revisions"}],"predecessor-version":[{"id":180,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapters\/30\/revisions\/180"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/parts\/22"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapters\/30\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/wp\/v2\/media?parent=30"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/pressbooks\/v2\/chapter-type?post=30"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/wp\/v2\/contributor?post=30"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/technicalwritingh5p\/wp-json\/wp\/v2\/license?post=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}