{"id":297,"date":"2022-02-02T17:54:00","date_gmt":"2022-02-02T22:54:00","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/?post_type=chapter&#038;p=297"},"modified":"2022-04-25T13:30:54","modified_gmt":"2022-04-25T17:30:54","slug":"references-5","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/chapter\/references-5\/","title":{"raw":"References","rendered":"References"},"content":{"raw":"<p class=\"hanging-indent\">Belch, G, &amp; Belch, M. (2018).\u00a0<em>Advertising<\/em>\u00a0<em>and Promotion: An Integrated Marketing Communications Perspective<\/em>\u00a0(8th ed.). New York: McGraw-Hill Irwin, 146.<\/p>\r\n<p class=\"hanging-indent\">Bergstrom, B. (2009, July 3). Business Card Tips.\u00a0<em>Orlando<\/em>\u00a0<em>Business<\/em>\u00a0<em>Journal.\u00a0<\/em>Retrieved from\u00a0<a href=\"http:\/\/orlando.bizjournals.com\/orlando\/stories\/2009\/07\/06\/smallb3.html?t=printable\">http:\/\/orlando.bizjournals.com\/orlando\/stories\/2009\/07\/06\/smallb3.html?t=printable<\/a><\/p>\r\n<p class=\"hanging-indent\">Bradbury, T. (2017, May 5). 8 ways to read someone\u2019s body language. Inc. Retrieved from\u00a0<a href=\"https:\/\/www.inc.com\/travis-bradberry\/8-great-tricks-for-reading-peoples-body-language.html\">https:\/\/www.inc.com\/travis-bradberry\/8-great-tricks-for-reading-peoples-body-language.html<\/a><\/p>\r\n<p class=\"hanging-indent\">Buhler, P. (2009, July). Managing in the New Millennium: Six Tips to More Effective Communication.\u00a0<em>Supervision, 70<\/em>\u00a0(7), 19.<\/p>\r\n<p class=\"hanging-indent\">Carey, H.\u00a0 (2000). Communication in extensions: a teaching and learning guide.\u00a0 Food &amp; Agriculture Org. Cherry, K. (2019, September 28). Understanding body language and facial expressions.\u00a0<em>Verywellmind.<\/em>\u00a0Retrieved from\u00a0<a href=\"https:\/\/www.verywellmind.com\/understand-body-language-and-facial-expressions-4147228#citation-2\">https:\/\/www.verywellmind.com\/understand-body-language-and-facial-expressions-4147228#citation-2<\/a><\/p>\r\n<p class=\"hanging-indent\">Communication barriers. (n.d.).\u00a0 Organizational Behavior. Retrieved from\u00a0<a href=\"https:\/\/pressbooks.bccampus.ca\/obcourseweir\/chapter\/8-3-communication-barriers\/\">https:\/\/pressbooks.bccampus.ca\/obcourseweir\/chapter\/8-3-communication-barriers\/<\/a><\/p>\r\n<p class=\"hanging-indent\">Dean, J. (2007, October 7). Avoid Email Miscommunication.\u00a0<em>PsyBlog,.<\/em>\u00a0Retrieved from\u00a0<a href=\"http:\/\/www.spring.org.uk\/2007\/10\/avoid-email-miscommunication.php\">http:\/\/www.spring.org.uk\/2007\/10\/avoid-<\/a>\u00a0<a href=\"http:\/\/www.spring.org.uk\/2007\/10\/avoid-email-miscommunication.php\">email-miscommunication.php<\/a><\/p>\r\n<p class=\"hanging-indent\">Dunning, J. (2001, May 15). How to Improve Your Listening Skills, Avoid Mix-ups.\u00a0<em>Ophthalmology<\/em><em>\u00a0Times, 2<\/em>6, (10), 28.<\/p>\r\n<p class=\"hanging-indent\">Emily Post Institution. (2020). Retrieved from\u00a0<a href=\"https:\/\/emilypost.com\/?s=sales\">https:\/\/emilypost.com\/?s=sales<\/a><\/p>\r\n<p class=\"hanging-indent\">First impressions. (2020). Psychology today. Retrieved from\u00a0<a href=\"https:\/\/www.psychologytoday.com\/ca\/basics\/first-impressions\">https:\/\/www.psychologytoday.com\/ca\/basics\/first-impressions<\/a><\/p>\r\n<p class=\"hanging-indent\">Foley GN, Gentile JP.\u00a0<a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC2898840\/\" target=\"_blank\" rel=\"noopener\">Nonverbal communication in psychotherapy.<\/a>\u00a0<em>Psychiatry (Edgmont)<\/em>. 2010;7(6):38-44.<\/p>\r\n<p class=\"hanging-indent\">Goman, C. (2012, March 20). What it really means to dress for success.\u00a0<em>Forbes.<\/em>\u00a0Retrieved from\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/carolkinseygoman\/2012\/03\/20\/what-it-really-means-to-dress-for-success\/#1c8a53c71a2e\">https:\/\/www.forbes.com\/sites\/carolkinseygoman\/2012\/03\/20\/what-it-really-means-to-dress-for-success\/#1c8a53c71a2e<\/a><\/p>\r\n<p class=\"hanging-indent\">Good Handshake Key to Interview Success. (2020, May 1). \u00a0<em>BC Jobs.<\/em>\u00a0Retrieved from\u00a0<a href=\"http:\/\/www.bcjobs.ca\/re\/career-advice\/career-advice-articles\/interview-advice\/good-handshake-key-to-interview-success\">,http:\/\/www.bcjobs.ca\/re\/career-advice\/career-<\/a>\u00a0<a href=\"http:\/\/www.bcjobs.ca\/re\/career-advice\/career-advice-articles\/interview-advice\/good-handshake-key-to-interview-success\">advice-articles\/interview-advice\/good-handshake-key-to-interview-success<\/a><\/p>\r\n<p class=\"hanging-indent\">Guffey, M. (2008).<em>\u00a0Business<\/em>\u00a0<em>Communication (<\/em>\u00a06th ed).(Mason, OH: South-Western Publishing, 280.<\/p>\r\n<p class=\"hanging-indent\">Hendes, N. How to Read Body Language: Ten Tips,\u201d\u00a0<em>EzineArticles<\/em>. 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Retrieved from\u00a0<a href=\"https:\/\/blog.hubspot.com\/sales\/tips-to-leave-the-perfect-sales-voicemail\">https:\/\/blog.hubspot.com\/sales\/tips-to-leave-the-perfect-sales-voicemail<\/a><\/p>\r\n<p class=\"hanging-indent\">Interviewing for emotional intelligence (2008, October 15).\u00a0<em>Selling power Hiring and Recruiting newsletter.<\/em>\u00a0Retrieved from\u00a0<a href=\"http:\/\/www.sellingpower.com\/content\/newsletter\/issue.php?pc=878\">http:\/\/www.sellingpower.com\/content\/newsletter\/issue.php?pc=878<\/a><\/p>\r\n<p class=\"hanging-indent\">JetBlue Airways (2008).\u00a0 An apology from David Neeleman. Retrieved from\u00a0<a href=\"http:\/\/www.jetblue.com\/about\/ourcompany\/apology\/index.html\">http:\/\/www.jetblue.com\/about\/ourcompany\/apology\/index.html<\/a><\/p>\r\n<p class=\"hanging-indent\">\u00a0Kolowich, L. (2017, July 28). Business etiquette 101:the ultimate guide to surviving your next business dinner.\u00a0 Hubspot. 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(2017, May 5). 8 ways to read someone\u2019s body language. Inc. Retrieved from\u00a0<a href=\"https:\/\/www.inc.com\/travis-bradberry\/8-great-tricks-for-reading-peoples-body-language.html\">https:\/\/www.inc.com\/travis-bradberry\/8-great-tricks-for-reading-peoples-body-language.html<\/a><\/p>\n<p class=\"hanging-indent\">Buhler, P. (2009, July). Managing in the New Millennium: Six Tips to More Effective Communication.\u00a0<em>Supervision, 70<\/em>\u00a0(7), 19.<\/p>\n<p class=\"hanging-indent\">Carey, H.\u00a0 (2000). Communication in extensions: a teaching and learning guide.\u00a0 Food &amp; Agriculture Org. Cherry, K. (2019, September 28). Understanding body language and facial expressions.\u00a0<em>Verywellmind.<\/em>\u00a0Retrieved from\u00a0<a href=\"https:\/\/www.verywellmind.com\/understand-body-language-and-facial-expressions-4147228#citation-2\">https:\/\/www.verywellmind.com\/understand-body-language-and-facial-expressions-4147228#citation-2<\/a><\/p>\n<p class=\"hanging-indent\">Communication barriers. (n.d.).\u00a0 Organizational Behavior. Retrieved from\u00a0<a href=\"https:\/\/pressbooks.bccampus.ca\/obcourseweir\/chapter\/8-3-communication-barriers\/\">https:\/\/pressbooks.bccampus.ca\/obcourseweir\/chapter\/8-3-communication-barriers\/<\/a><\/p>\n<p class=\"hanging-indent\">Dean, J. (2007, October 7). Avoid Email Miscommunication.\u00a0<em>PsyBlog,.<\/em>\u00a0Retrieved from\u00a0<a href=\"http:\/\/www.spring.org.uk\/2007\/10\/avoid-email-miscommunication.php\">http:\/\/www.spring.org.uk\/2007\/10\/avoid-<\/a>\u00a0<a href=\"http:\/\/www.spring.org.uk\/2007\/10\/avoid-email-miscommunication.php\">email-miscommunication.php<\/a><\/p>\n<p class=\"hanging-indent\">Dunning, J. (2001, May 15). How to Improve Your Listening Skills, Avoid Mix-ups.\u00a0<em>Ophthalmology<\/em><em>\u00a0Times, 2<\/em>6, (10), 28.<\/p>\n<p class=\"hanging-indent\">Emily Post Institution. (2020). Retrieved from\u00a0<a href=\"https:\/\/emilypost.com\/?s=sales\">https:\/\/emilypost.com\/?s=sales<\/a><\/p>\n<p class=\"hanging-indent\">First impressions. (2020). Psychology today. 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