{"id":435,"date":"2022-02-02T18:41:22","date_gmt":"2022-02-02T23:41:22","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/?post_type=chapter&p=435"},"modified":"2022-02-02T18:41:23","modified_gmt":"2022-02-02T23:41:23","slug":"references-13","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/chapter\/references-13\/","title":{"raw":"References","rendered":"References"},"content":{"raw":"

Bernazzani, S. (2020, January 30). The ultimate guide to your Net Promoter Score.\u00a0Hubspot<\/em>. Retrieved from\u00a0https:\/\/blog.hubspot.com\/service\/what-is-nps<\/a><\/p>\r\n

Boost your revenues with effective after sales follow-up. (n.d.).\u00a0bdc<\/em>. Retrieved from\u00a0https:\/\/www.bdc.ca\/en\/articles-tools\/marketing-sales-export\/sales\/pages\/effective-sales-follow-up-5-simple-steps.aspx<\/a><\/p>\r\n

Donnelly, C. & Scaff, R. (2020). Who are the millennial shoppers? And what do they really want?\u00a0Accenture<\/em>. Retrieved from\u00a0https:\/\/www.accenture.com\/ca-en\/insight-outlook-who-are-millennial-shoppers-what-do-they-really-want-retail<\/a><\/p>\r\n

Fontanella, C. (2020, January 20). 16 strategies to obtain customer feedback.\u00a0Hubspot<\/em>. Retrieved from\u00a0https:\/\/blog.hubspot.com\/service\/strategies-to-obtain-customer-feedback<\/a><\/p>\r\n

Goldsmith, M. (2005, February 1). Don\u2019t Just Check the Box. \u00a0Fast Company<\/em>. Retrieved from\u00a0http:\/\/www.fastcompany.com\/magazine\/91\/mgoldsmith.html<\/a><\/p>\r\n

Littman, S. (2008, May 1). Welcome to the new millennials.\u00a0Response Magazine<\/em>. Retrieved from\u00a0\u00a0\u00a0http:\/\/www.responsemagazine.com\/response-magazine\/welcome-new-millenials-1192<\/a><\/p>\r\n

Markey, R., Reichheld, F. & Dullweber, A. (2009, December). Closing the Customer Feedback Loop. \u00a0Harvard Business Review<\/em>. Retrieved from\u00a0http:\/\/hbr.harvardbusiness.org\/2009\/12\/closing-the-customer-feedback-<\/a>loop\/ar\/pr<\/a><\/p>\r\n

Robertson, K. (2009, November 23). The Power of follow up. About.com. Retrieved from\u00a0http:\/\/entrepreneurs.about.com\/od\/salesmarketing\/a\/poweroffollowup.htm<\/a><\/p>\r\n

Schmitt, J. (2009, September 9).\u00a0The Personal Touch: Make the Sale\u2026after the Sale<\/em>. \u00a0Sales & Marketing Management. Retrieved from\u00a0http:\/\/www.salesandmarketing.com\/article\/personal-touch-making-salex2026after-<\/a>sale<\/p>\r\n

Why\u00a0 follow-up is important after a successful sale. (2018, February 9th).\u00a0SalesEthics.<\/em>\u00a0Retrieved from\u00a0https:\/\/salesethics.net\/blog\/why-follow-up-is-important-after-a-successful-sale\/<\/a><\/p>","rendered":"

Bernazzani, S. (2020, January 30). The ultimate guide to your Net Promoter Score.\u00a0Hubspot<\/em>. Retrieved from\u00a0https:\/\/blog.hubspot.com\/service\/what-is-nps<\/a><\/p>\n

Boost your revenues with effective after sales follow-up. (n.d.).\u00a0bdc<\/em>. Retrieved from\u00a0https:\/\/www.bdc.ca\/en\/articles-tools\/marketing-sales-export\/sales\/pages\/effective-sales-follow-up-5-simple-steps.aspx<\/a><\/p>\n

Donnelly, C. & Scaff, R. (2020). Who are the millennial shoppers? And what do they really want?\u00a0Accenture<\/em>. Retrieved from\u00a0https:\/\/www.accenture.com\/ca-en\/insight-outlook-who-are-millennial-shoppers-what-do-they-really-want-retail<\/a><\/p>\n

Fontanella, C. (2020, January 20). 16 strategies to obtain customer feedback.\u00a0Hubspot<\/em>. Retrieved from\u00a0https:\/\/blog.hubspot.com\/service\/strategies-to-obtain-customer-feedback<\/a><\/p>\n

Goldsmith, M. (2005, February 1). Don\u2019t Just Check the Box. \u00a0Fast Company<\/em>. Retrieved from\u00a0http:\/\/www.fastcompany.com\/magazine\/91\/mgoldsmith.html<\/a><\/p>\n

Littman, S. (2008, May 1). Welcome to the new millennials.\u00a0Response Magazine<\/em>. Retrieved from\u00a0\u00a0\u00a0http:\/\/www.responsemagazine.com\/response-magazine\/welcome-new-millenials-1192<\/a><\/p>\n

Markey, R., Reichheld, F. & Dullweber, A. (2009, December). Closing the Customer Feedback Loop. \u00a0Harvard Business Review<\/em>. Retrieved from\u00a0http:\/\/hbr.harvardbusiness.org\/2009\/12\/closing-the-customer-feedback-<\/a>loop\/ar\/pr<\/a><\/p>\n

Robertson, K. (2009, November 23). The Power of follow up. About.com. Retrieved from\u00a0http:\/\/entrepreneurs.about.com\/od\/salesmarketing\/a\/poweroffollowup.htm<\/a><\/p>\n

Schmitt, J. (2009, September 9).\u00a0The Personal Touch: Make the Sale\u2026after the Sale<\/em>. \u00a0Sales & Marketing Management. Retrieved from\u00a0http:\/\/www.salesandmarketing.com\/article\/personal-touch-making-salex2026after-<\/a>sale<\/p>\n

Why\u00a0 follow-up is important after a successful sale. (2018, February 9th).\u00a0SalesEthics.<\/em>\u00a0Retrieved from\u00a0https:\/\/salesethics.net\/blog\/why-follow-up-is-important-after-a-successful-sale\/<\/a><\/p>\n","protected":false},"author":284,"menu_order":5,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[49],"contributor":[],"license":[],"class_list":["post-435","chapter","type-chapter","status-publish","hentry","chapter-type-numberless"],"part":195,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapters\/435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/users\/284"}],"version-history":[{"count":1,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapters\/435\/revisions"}],"predecessor-version":[{"id":436,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapters\/435\/revisions\/436"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/parts\/195"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapters\/435\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/media?parent=435"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/chapter-type?post=435"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/contributor?post=435"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/license?post=435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}