{"id":195,"date":"2021-12-01T16:04:37","date_gmt":"2021-12-01T21:04:37","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/?post_type=part&#038;p=195"},"modified":"2022-04-25T14:08:59","modified_gmt":"2022-04-25T18:08:59","slug":"chapter-13","status":"publish","type":"part","link":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/part\/chapter-13\/","title":{"raw":"Chapter 13: Follow-up","rendered":"Chapter 13: Follow-up"},"content":{"raw":"<h2>Learning Objectives<\/h2>\r\n<ol>\r\n \t<li>Describe what follow-up entails and why it is so important.<\/li>\r\n \t<li>Identify how customer satisfaction relates to customer loyalty.<\/li>\r\n<\/ol>","rendered":"<h2>Learning Objectives<\/h2>\n<ol>\n<li>Describe what follow-up entails and why it is so important.<\/li>\n<li>Identify how customer satisfaction relates to customer loyalty.<\/li>\n<\/ol>\n","protected":false},"parent":0,"menu_order":12,"template":"","meta":{"pb_part_invisible":false,"pb_part_invisible_string":""},"contributor":[],"license":[],"class_list":["post-195","part","type-part","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/parts\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/parts"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/types\/part"}],"version-history":[{"count":3,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/parts\/195\/revisions"}],"predecessor-version":[{"id":557,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/pressbooks\/v2\/parts\/195\/revisions\/557"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/media?parent=195"}],"wp:term":[{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/contributor?post=195"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/thepowerofselling\/wp-json\/wp\/v2\/license?post=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}