{"id":2215,"date":"2025-06-05T12:47:19","date_gmt":"2025-06-05T16:47:19","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/unbc\/?post_type=chapter&#038;p=2215"},"modified":"2025-09-16T13:32:12","modified_gmt":"2025-09-16T17:32:12","slug":"troubleshooting-and-support","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/unbc\/chapter\/troubleshooting-and-support\/","title":{"raw":"Troubleshooting and Support","rendered":"Troubleshooting and Support"},"content":{"raw":"<div class=\"textbox\">\r\n\r\nIf you are an <strong>Instructor<\/strong> who wishes to learn how to use Microsoft Teams for teaching, please contact your CTLT Instructional Designer or <strong>ctlt@unbc.ca<\/strong> and we can answer questions and strategize how to best use Teams according to your needs.\r\n\r\n<\/div>\r\n&nbsp;\r\n<div class=\"textbox\">\r\n\r\nIf you are a student, our <strong>Microsoft Teams Help Guide for students<\/strong> is here: <a href=\"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/\">https:\/\/pressbooks.bccampus.ca\/unbcstudents\/\u00a0<\/a> It has topics like: Introduction to Microsoft Teams, Attending Live Online Classes, Participating in Live Class Sessions, Watching Recordings and Reviewing Content and more.\r\n\r\n<\/div>\r\n&nbsp;\r\n<div class=\"textbox\">\r\n\r\nFor <strong>technical issues<\/strong>, contact <strong>UNBC IT Support<\/strong> at support@unbc.ca or go to the helpdesk at <a href=\"https:\/\/www.unbc.ca\/information-technology-services\/contact\">https:\/\/www.unbc.ca\/information-technology-services\/contact\u00a0<\/a>\r\n\r\n<\/div>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;","rendered":"<div class=\"textbox\">\n<p>If you are an <strong>Instructor<\/strong> who wishes to learn how to use Microsoft Teams for teaching, please contact your CTLT Instructional Designer or <strong>ctlt@unbc.ca<\/strong> and we can answer questions and strategize how to best use Teams according to your needs.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"textbox\">\n<p>If you are a student, our <strong>Microsoft Teams Help Guide for students<\/strong> is here: <a href=\"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/\">https:\/\/pressbooks.bccampus.ca\/unbcstudents\/\u00a0<\/a> It has topics like: Introduction to Microsoft Teams, Attending Live Online Classes, Participating in Live Class Sessions, Watching Recordings and Reviewing Content and more.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"textbox\">\n<p>For <strong>technical issues<\/strong>, contact <strong>UNBC IT Support<\/strong> at support@unbc.ca or go to the helpdesk at <a href=\"https:\/\/www.unbc.ca\/information-technology-services\/contact\">https:\/\/www.unbc.ca\/information-technology-services\/contact\u00a0<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":62,"menu_order":8,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[48],"contributor":[],"license":[],"class_list":["post-2215","chapter","type-chapter","status-publish","hentry","chapter-type-numberless"],"part":2165,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapters\/2215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/wp\/v2\/users\/62"}],"version-history":[{"count":5,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapters\/2215\/revisions"}],"predecessor-version":[{"id":2389,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapters\/2215\/revisions\/2389"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/parts\/2165"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapters\/2215\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/wp\/v2\/media?parent=2215"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/pressbooks\/v2\/chapter-type?post=2215"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/wp\/v2\/contributor?post=2215"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbc\/wp-json\/wp\/v2\/license?post=2215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}