{"id":1516,"date":"2025-07-25T14:42:32","date_gmt":"2025-07-25T18:42:32","guid":{"rendered":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/?post_type=chapter&#038;p=1516"},"modified":"2025-08-21T13:10:42","modified_gmt":"2025-08-21T17:10:42","slug":"troubleshooting-and-help","status":"publish","type":"chapter","link":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/chapter\/troubleshooting-and-help\/","title":{"raw":"Troubleshooting and Help","rendered":"Troubleshooting and Help"},"content":{"raw":"<h2><a id=\"fixing-audio-and-video-in-teams\"><\/a><a href=\"#fixing-audio-and-video-in-teams\">Fixing Audio\/Video Problems<\/a><\/h2>\r\nSteps outlining how you can test your audio and video for Teams are outlined in this page of the guide <a href=\"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/chapter\/attending-live-online-classes\/\" target=\"_blank\" rel=\"noopener\">https:\/\/pressbooks.bccampus.ca\/unbcstudents\/chapter\/attending-live-online-classes\/<\/a>\r\n<h2><a id=\"where-to-get-teams-tech-support\"><\/a><a href=\"#where-to-get-teams-tech-support\">Where to Get Technical Support (IT Helpdesk Info)<\/a><\/h2>\r\nIf you are having trouble with your Microsoft Teams setup, you can submit a support request to the Service Desk at:\r\n\r\n<a href=\"https:\/\/unbc.teamdynamix.com\/TDClient\/87\/Portal\/Requests\/ServiceDet?ID=1077\" target=\"_blank\" rel=\"noopener\">https:\/\/unbc.teamdynamix.com\/TDClient\/87\/Portal\/Requests\/ServiceDet?ID=1077<\/a>\r\n\r\nor contact them at <a href=\"https:\/\/www.unbc.ca\/information-technology-services\/contact\" target=\"_blank\" rel=\"noopener\">https:\/\/www.unbc.ca\/information-technology-services\/contact<\/a>","rendered":"<h2><a id=\"fixing-audio-and-video-in-teams\"><\/a><a href=\"#fixing-audio-and-video-in-teams\">Fixing Audio\/Video Problems<\/a><\/h2>\n<p>Steps outlining how you can test your audio and video for Teams are outlined in this page of the guide <a href=\"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/chapter\/attending-live-online-classes\/\" target=\"_blank\" rel=\"noopener\">https:\/\/pressbooks.bccampus.ca\/unbcstudents\/chapter\/attending-live-online-classes\/<\/a><\/p>\n<h2><a id=\"where-to-get-teams-tech-support\"><\/a><a href=\"#where-to-get-teams-tech-support\">Where to Get Technical Support (IT Helpdesk Info)<\/a><\/h2>\n<p>If you are having trouble with your Microsoft Teams setup, you can submit a support request to the Service Desk at:<\/p>\n<p><a href=\"https:\/\/unbc.teamdynamix.com\/TDClient\/87\/Portal\/Requests\/ServiceDet?ID=1077\" target=\"_blank\" rel=\"noopener\">https:\/\/unbc.teamdynamix.com\/TDClient\/87\/Portal\/Requests\/ServiceDet?ID=1077<\/a><\/p>\n<p>or contact them at <a href=\"https:\/\/www.unbc.ca\/information-technology-services\/contact\" target=\"_blank\" rel=\"noopener\">https:\/\/www.unbc.ca\/information-technology-services\/contact<\/a><\/p>\n","protected":false},"author":1036,"menu_order":10,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[48],"contributor":[],"license":[],"class_list":["post-1516","chapter","type-chapter","status-publish","hentry","chapter-type-numberless"],"part":1500,"_links":{"self":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapters\/1516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/wp\/v2\/users\/1036"}],"version-history":[{"count":7,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapters\/1516\/revisions"}],"predecessor-version":[{"id":1589,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapters\/1516\/revisions\/1589"}],"part":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/parts\/1500"}],"metadata":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapters\/1516\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/wp\/v2\/media?parent=1516"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/pressbooks\/v2\/chapter-type?post=1516"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/wp\/v2\/contributor?post=1516"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/pressbooks.bccampus.ca\/unbcstudents\/wp-json\/wp\/v2\/license?post=1516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}