Chapter 3: Understanding People at Work: Individual Differences and Perception
Learning Objectives
After reading this chapter, you should be able to do the following:
- Define personality and describe how it affects work behaviours.
- Understand the role of values in determining work behaviours.
- Explain the process of perception and how it affects work behaviours.
- Understand how individual differences affect ethics.
- Understand cross-cultural influences on individual differences and perceptions.
Individuals bring a number of differences to work, such as unique personalities, values, emotions, and moods. When new employees enter organizations, their stable or transient characteristics affect how they behave and perform. Moreover, companies hire people with the expectation that those individuals have certain skills, abilities, personalities, and values. Therefore, it is important to understand individual characteristics that matter for employee behaviours at work.
