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Adaptation statement
Acknowledgements
1.1 Learning to write
1.2 Elements in communication
1.3 Critical thinking
2.1 Research questions
2.2 Categorizing sources
2.3 Evaluating sources
2.4 Citing sources
2.5 Making an argument
2.6 Annotated bibliography
3.1 Pre-writing
3.2 Communication models
3.3 Audience analysis
3.4 Purpose
3.5 Channels
3.6 Audience types
3.7 Audience demographics
3.8 Audience geographics
3.9 Audience psychographics
3.10 Adapting messages
4.1 Style and tone
4.2 Plain language
4.3 Inclusive language
4.4 Concision
4.5 You attitude (you view)
5.1 Memos
5.2 Letters
5.3 Emails
5.4 Proposals
5.5 Reports
5.6 Persuasive appeals
5.7 Persuasive messages
5.8 Starting your job search
5.9 Resumes
5.10 Cover letters
5.11 Bad news messages
6.1 Graphics
6.2 Drawings, diagrams, and photos
6.3 Tables, charts, and graphs
6.4 Headings
6.5 Lists
6.6 Emphasis
7.1 Revising, editing, and proofreading
7.2 Reverse outlining
8.1 Intercultural communication
8.2 Team work
8.3 Listening skills
8.4 Giving and receiving feedback
8.5 Workplace conflict management
8.6 Oral presentations
About the author
Melissa Ashman is an instructor of applied communications in the School of Business at Kwantlen Polytechnic University in Surrey, BC, Canada.
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Introduction to Professional Communications Copyright © 2018 by Melissa Ashman is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.