Acknowledgements

I owe much thanks to the folks at BCcampus for their support in helping to get this textbook online in 2018.

I am grateful for the ongoing support and advice of Dr. Rajiv Jhangiani, Associate Vice Provost, Open Education, at Kwantlen Polytechnic University, on all things open.

My sincere gratitude is extended to Andrea Niosi, an instructor of marketing at Kwantlen Polytechnic University, for her generosity  and constructive feedback in critically reviewing the storytelling topic (a new addition in 2019) included in the chapter on oral presentations.

Thank you to my students for their immensely helpful feedback on the first iteration of this textbook.

And last, but not least, I extend my deep thanks to all the authors of the open texts used in this compilation, including Arley Cruthers, an instructor of business communications at Kwantlen Polytechnic University.