Chapter 14: Supporting teachers and instructors in a digital age

14.6 An institutional strategy for teaching in a digital age

Figure 12.5 The University of Ottawa's e-learning plan
Figure 14.6.1 The University of Ottawa’s e-learning plan, 2013. Click on the graphic to access the plan. 

It can be seen that issues around faculty development and training, class size, hiring of contract instructors and teaching assistants, and team work will influence the organisation’s capacity to do the kind of teaching that will develop the knowledge and skills needed in a digital age (or any other age, for that matter). It may be possible for you, particularly if you are tenured faculty working in a university, individually to make the necessary changes to your teaching to fit the needs of a digital age, but for the majority of teachers and instructors, the institution and the system as a whole needs to support the necessary changes to teaching. It can do this best by having a formal plan or strategy that sets out:

  • the rationale for changes;
  • the goals or outcomes that such changes will lead to (for example, learners with specified skills and competencies);
  • actions that will support the changes (for example, funding for new course design, re-organisation of services);
  • a financial strategy to support the intended changes, such as funding for innovation in teaching;
  • a way of measuring successful implementation of the strategy.

There are various ways in which such a strategy may be developed (see Bates and Sangrà, 2011), including top-down and bottom-up processes for setting overall goals, but in a university it may be through an annual academic planning process where departments/faculties must submit their plans for the next three years, including resources needed, based on meeting the overall academic goals set by the university. In such a planning cycle, it is important to include the goals for meeting the needs of learners in a digital age as ‘targets’ for departments when drawing up their plans. These plans should indicate not only content to be covered but also delivery and teaching methods to be used, with a rationale for them.

Many universities and colleges are in the process of developing or implementing such plans, such as the University of British Columbia’s Flexible Learning Initiative and the University of Ottawa’s e-learning plan. Indeed, at least in Canada, most institutions have recognised the need for a strategic plan for ‘e-learning’.  Johnson (2019) found that 71 per cent of responding post-secondary institutions reported that online learning is very or extremely important for the institution’s long-term strategic or academic plan. However, only 42 per cent actually had implemented or were implementing a strategic plan for e-learning, and it is not known how closely these plans are tied to the development of the knowledge and skills needed in a digital age, or whether they focus mainly on resources or organizational issues. Nevertheless, a good plan, preferably dynamic and continually reviewed, is essential for such developments.

Lastly, it is of course important for anyone who has read this book to make sure they are actively engaged in such processes, to help shape policy and direction. Without institutional support, it will be difficult to make significant changes.


Bates, A. and Sangrà, A. (2011) Managing Technology in Higher Education: Strategies for Transforming Teaching and Learning San Francisco: Jossey-Bass/John Wiley & Co.

Johnson, N. (2019) Tracking Online and Distance Education in Canadian Universities and Colleges: 2019 Canadian National Survey of Online and Distance Education Halifax NS: Canadian Digital Learning Research Association

University of British Columbia (2014) Flexible Learning – Charting a strategic vision for UBC (Vancouver Campus) Vancouver BC: Flexible Learning Implementation Team

University of Ottawa (2013) Report of the e-Learning Working Group Ottawa ON: The University of Ottawa

Activity 14.6 Developing an institutional strategy for supporting teaching and learning

1. Does your organisation have a strategy for teaching and learning? Is it any good? Does it deal with the needs of learners in a digital age?

2. If you could design or change your organisation’s strategy for teaching and learning, what would you include?

There is no feedback provided on this activity.

Key Takeaways

This chapter focuses on the key support teachers and instructors will need from their employers to enable the development of the knowledge and skills students will need in a digital age. This support includes:

  • pre-service and in-service training that focuses on digital and online teaching
  • provision of specialist learning technology support units that can assist teachers and instructors teaching digitally
  • ensuring teacher:student ratios that enable the interaction required to develop 21st century skills
  • the use of team teaching and sessional instructors for very large classes using blended or hybrid learning
  • a system- or institution-wide strategy/plan for the implementation and tracking of digital learning



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Teaching in a Digital Age: Third Edition - General Copyright © 2022 by Anthony William (Tony) Bates is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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