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Contents

  1. Land Acknowledgement

  2. Acknowledgements

    Suzan Last

  3. Introduction

    Suzan Last

    1. Image Description
  4. 1. WHAT IS TECHNICAL COMMUNICATION?

    1. 1.1 KEY CONCEPT: Problem-Solving Approach to Communications Tasks

      Suzan Last

      1. Communication as Solution

    2. 1.2 Conventions and Characteristics

    3. 1.3 Understanding the Rhetorical Situation

      Suzan Last and Candice Neveu

    4. 1.4 Case Study: The Cost of Poor Communication

    5. 1.5 Writing Processes

      Suzan Last

      1. Image descriptions
  5. 2. PROFESSIONAL STYLE

    1. 2.1 KEY CONCEPT: Reader-Centred Writing

      1. Professional Tone
      2. Writing Constructively

    2. 2.2 Communicating with Precision

      1. The 7 Cs of Professional Writing
      2. Sentence Variety and Length
      3. Precise Wording
      4. Image descriptions

    3. 2.3 Writing To Persuade

      1. Avoiding Ad-Speak
      2. Communicating Ethically
      3. Image descriptions

    4. 2.4 The Importance of Verbs

  6. 3. DOCUMENT DESIGN

    1. 3.1 KEY CONCEPT: Readability

      Suzan Last

      1. Genres and Conventions
      2. Style Guides and Templates

    2. 3.2 Headings

      Suzan Last

      1. General Principles for Designing Headings
      2. Level One Headings
      3. 1. First Level Heading
      4. 2. Additional Second Level Heading
      5. Image descriptions

    3. 3.3 Lists

      Suzan Last

      1. Common Types of Lists
      2. A Note on Punctuating the End of List Items
      3. Integrating Lists into Body Text

    4. 3.4 Figures and Tables

      Suzan Last

      1. Conventions for Integrating Visuals in your Document
      2. Selecting the Right Visual
      3. Additional Resources
      4. Image descriptions

    5. 3.5 Style Tips: Revising to Enhance Readability

  7. 4. TEAMWORK AND COMMUNICATION

    1. 4.1 Team Project Management Tools and Strategies

      Suzan Last and Candice Neveu

      1. Team Charters
      2. Meeting Documents: Agendas and Minutes
      3. Gantt Charts
      4. Work Logs

    2. 4.2 Five Models for Understanding Team Dynamics

      Suzan Last

      1. The Tuckman Team Model
      2. DISC Model
      3. GRIP Model
      4. Thomas-Kilmann Conflict Mode Model
      5. Lencioni Model

    3. 4.3 Collaborative Writing

      Suzan Last and Candice Neveu

      1. Image description

    4. 4.4 Managing Team Conflict

  8. 5. CONDUCTING RESEARCH

    1. 5.1 Research Terminology

      Suzan Last

    2. 5.2 Finding and Evaluating Research Sources

      1. Beware of Logical Fallacies

    3. 5.3 Defining the Scope of your Project

      1. Why Project Proposals Might be Rejected
      2. Image descriptions

    4. 5.4 Human Research Ethics

      Suzan Last

      1. Guidelines for Students Conducting Human Research
      2. Designing a Survey

    5. 5.5 Engagement and Consultation

      Suzan Last

      1. Who should be consulted?
      2. Mapping the Social Landscape
      3. Levels of Consultation and Engagement
      4. Planning an Engagement Project
  9. 6. CITING AND DOCUMENTING SOURCES IN IEEE STYLE

    1. 6.1 Frequently Asked Questions

      1. 1. What is IEEE Style and why do I need to use it?
      2. 2. How do I cite and reference sources properly?
      3. 3. In-Text Citations – Where do they go?
      4. 4. What about page numbers for quotations?
      5. 5. Do I need to keep citing the source every time I refer to it?
      6. 6. What if a source has more than one author?
      7. 7. How do I figure out what the title of an academic journal is?
      8. 8. How do I set up my References list?
      9. Sample References List

    2. 6.2 Setting Up A Reference List - Sample Entries

      1. Examples of how to reference different kinds of sources
  10. 7. COMMON DOCUMENT TYPES

    1. 7.1 Correspondence: Text Messages, Emails, Memos, and Letters

      1. Netiquette
      2. Texting
      3. Email
      4. Memos
      5. Letters
      6. Image descriptions

    2. 7.2 Proposals

      1. Four Kinds of Proposals
      2. Image descriptions

    3. 7.3 Progress Reports

      1. Purpose of a Progress Report
      2. Format of a Progress Report
      3. Organizational Patterns for Progress Reports

    4. 7.4 Technical Descriptions and Definitions

      1. Technical Description of a Mechanism
      2. Sample Descriptions

    5. 7.5 Long Reports - Recommendation Reports and Feasibility Studies

      1. Feasibility Reports
      2. Recommendation Reports
      3. Evaluation Reports
      4. Typical Contents of Recommendation and Feasibility Reports
      5. Weighted Objectives Charts
      6. Revision Checklist for Recommendation Reports

    6. 7.6 Lab Reports

      1. Science and Rhetoric
      2. Writing a Lab Report
      3. Additional Resources

    7. 7.7 Writing Instructions

      1. Preliminary Steps
      2. Common Sections in Instructions
      3. Writing Style
      4. Illustrating Your Instructions
      5. Formatting Your Instructions
  11. 8. ORAL AND VISUAL PRESENTATIONS

    1. 8.1 Building Confidence as a Presenter

      Monika Smith and Suzan Last

    2. 8.2 Developing Presentation Skills

      Suzan Last and Monika Smith

      1. Step 1: Observation
      2. Step 2: Study and Reflect
      3. Step 3: Select, Practice and Assess your Progress
      4. Visual Aids – PowerPoint Basics

    3. 8.3 Presenting as a Team

      Suzan Last and Candice Neveu

  12. APPENDICES: Academic Writing Basics

    1. Appendix A: Referring to Authors and Titles

      Suzan Last

      1. Referring to Authors
      2. Referring to Titles
      3. Questions for Review

    2. Appendix B: Writing a Summary

      Suzan Last

      1. What is the purpose of a summary?
      2. How do you write an effective summary?
      3. Signal Phrases

    3. Appendix C: Integrating Source Evidence into Your Writing

      Suzan Last and Candice Neveu

    4. Appendix D: Transitional Words and Phrases for University Writing

      Suzan Last

    5. Appendix E: Sentence Structure

      1. Sentence Structures

    6. Appendix F: Punctuation Matters

      Suzan Last

      1. Punctuation Really Matters!

    7. Appendix G: Writing Comparisons

      Suzan Last

    8. Appendix H: Peer Review Essentials

      Suzan Last and Loren Gaudet