5.0 Planning and Managing Project Quality
Learning Objectives
By the end of this section, you will be able to:
- Define Quality, Quality Management, Quality Control, and Cost Effectiveness
- Discuss the concept of cost of quality and why it is important
- Apply techniques and tools for managing project quality including plan quality, manage quality, and control quality
- Discuss how integral quality is to all aspects of project management and performance domains
- Discuss the project manager’s responsibility in quality management
- Apply appropriate models, artifacts, and methods for enabling project outcomes
Introduction
Quality management is all about identifying and following quality requirements, auditing the results of quality control measurements, and using quality measurements to control quality and recommending project changes if necessary. It is about ensuring that the client and stakeholders are satisfied with the deliverables of the project. Quality requirements may be reflected in the completion criteria, Definition of Done (DOD), which is a checklist of all the criteria required to be met so that a deliverable can be considered ready for customers, Statement of Work (SOW) or requirement documentation.
It is important to know at the onset of any project on what acceptable rate the quality is and how it will be measured on the project. This process of performing Quality Management process helps avoid many issues at a later stage of the project.
