Getting help

Login issues?  Problems with your MFA process?

Please contact the IT Service Desk using the information below.

IT Service Desk Contact Information
Telephone: 250-960-5321
Toll Free: 866-960-5321
Email: support@unbc.ca

Customer Support Portal:  https://support.unbc.ca
Service Desk hours: Monday – Friday 8:00am to 4:00pm, closed 12:00pm to 12:30pm
Located on the second floor of the Teaching Lab, room 8-264

Can’t figure out how to use one of the activities in https://moodle.unbc.ca?

The Centre for Teaching, Learning and Technology (CTLT) has students on staff who can assist you with your student-related questions and help you troubleshoot your issue.  You can get in touch with them at student-tech-troubleshooters@unbc.ca