References

Bernazzani, S. (2020, January 30). The ultimate guide to your Net Promoter Score. Hubspot. Retrieved from https://blog.hubspot.com/service/what-is-nps

Boost your revenues with effective after sales follow-up. (n.d.). bdc. Retrieved from https://www.bdc.ca/en/articles-tools/marketing-sales-export/sales/pages/effective-sales-follow-up-5-simple-steps.aspx

Donnelly, C. & Scaff, R. (2020). Who are the millennial shoppers? And what do they really want? Accenture. Retrieved from https://www.accenture.com/ca-en/insight-outlook-who-are-millennial-shoppers-what-do-they-really-want-retail

Fontanella, C. (2020, January 20). 16 strategies to obtain customer feedback. Hubspot. Retrieved from https://blog.hubspot.com/service/strategies-to-obtain-customer-feedback

Goldsmith, M. (2005, February 1). Don’t Just Check the Box.  Fast Company. Retrieved from http://www.fastcompany.com/magazine/91/mgoldsmith.html

Littman, S. (2008, May 1). Welcome to the new millennials. Response Magazine. Retrieved from   http://www.responsemagazine.com/response-magazine/welcome-new-millenials-1192

Markey, R., Reichheld, F. & Dullweber, A. (2009, December). Closing the Customer Feedback Loop.  Harvard Business Review. Retrieved from http://hbr.harvardbusiness.org/2009/12/closing-the-customer-feedback-loop/ar/pr

Robertson, K. (2009, November 23). The Power of follow up. About.com. Retrieved from http://entrepreneurs.about.com/od/salesmarketing/a/poweroffollowup.htm

Schmitt, J. (2009, September 9). The Personal Touch: Make the Sale…after the Sale.  Sales & Marketing Management. Retrieved from http://www.salesandmarketing.com/article/personal-touch-making-salex2026after-sale

Why  follow-up is important after a successful sale. (2018, February 9th). SalesEthics. Retrieved from https://salesethics.net/blog/why-follow-up-is-important-after-a-successful-sale/

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The Power of Selling Copyright © 2021 by Dr. Michelle Clement is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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