References
Belch, G, & Belch, M. (2018). Advertising and Promotion: An Integrated Marketing Communications Perspective (8th ed.). New York: McGraw-Hill Irwin, 146.
Bergstrom, B. (2009, July 3). Business Card Tips. Orlando Business Journal. Retrieved from http://orlando.bizjournals.com/orlando/stories/2009/07/06/smallb3.html?t=printable
Bradbury, T. (2017, May 5). 8 ways to read someone’s body language. Inc. Retrieved from https://www.inc.com/travis-bradberry/8-great-tricks-for-reading-peoples-body-language.html
Buhler, P. (2009, July). Managing in the New Millennium: Six Tips to More Effective Communication. Supervision, 70 (7), 19.
Carey, H. (2000). Communication in extensions: a teaching and learning guide. Food & Agriculture Org. Cherry, K. (2019, September 28). Understanding body language and facial expressions. Verywellmind. Retrieved from https://www.verywellmind.com/understand-body-language-and-facial-expressions-4147228#citation-2
Communication barriers. (n.d.). Organizational Behavior. Retrieved from https://pressbooks.bccampus.ca/obcourseweir/chapter/8-3-communication-barriers/
Dean, J. (2007, October 7). Avoid Email Miscommunication. PsyBlog,. Retrieved from http://www.spring.org.uk/2007/10/avoid- email-miscommunication.php
Dunning, J. (2001, May 15). How to Improve Your Listening Skills, Avoid Mix-ups. Ophthalmology Times, 26, (10), 28.
Emily Post Institution. (2020). Retrieved from https://emilypost.com/?s=sales
First impressions. (2020). Psychology today. Retrieved from https://www.psychologytoday.com/ca/basics/first-impressions
Foley GN, Gentile JP. Nonverbal communication in psychotherapy. Psychiatry (Edgmont). 2010;7(6):38-44.
Goman, C. (2012, March 20). What it really means to dress for success. Forbes. Retrieved from https://www.forbes.com/sites/carolkinseygoman/2012/03/20/what-it-really-means-to-dress-for-success/#1c8a53c71a2e
Good Handshake Key to Interview Success. (2020, May 1). BC Jobs. Retrieved from ,http://www.bcjobs.ca/re/career-advice/career- advice-articles/interview-advice/good-handshake-key-to-interview-success
Guffey, M. (2008). Business Communication ( 6th ed).(Mason, OH: South-Western Publishing, 280.
Hendes, N. How to Read Body Language: Ten Tips,” EzineArticles. Retrieved from ,http://ezinearticles.com/?How-
to-Read-Body-Language—Top-10-Tips&id=991635
Hill, M. (n.d.). Etiquette-handshakes and greetings worldwide. LuxeWorld. Retrieved from https://luxebeatmag.com/global-etiquette-handshakes-greetings-worldwide/
Hoffman, J. (2019, February 21). 19 tips to leave the perfect sales voicemail. Hubspot. Retrieved from https://blog.hubspot.com/sales/tips-to-leave-the-perfect-sales-voicemail
Interviewing for emotional intelligence (2008, October 15). Selling power Hiring and Recruiting newsletter. Retrieved from http://www.sellingpower.com/content/newsletter/issue.php?pc=878
JetBlue Airways (2008). An apology from David Neeleman. Retrieved from http://www.jetblue.com/about/ourcompany/apology/index.html
Kolowich, L. (2017, July 28). Business etiquette 101:the ultimate guide to surviving your next business dinner. Hubspot. Retrieved from https://blog.hubspot.com/marketing/business-dinner-etiquette-guide
Lee, D. & Hatesohl, D. (1993, October). Listening: our most used communications skill. Extension and Agriculture Information. University of Missouri. Retrieved from https://extension2.missouri.edu/cm150
Lee, L. (2009, June 5). Meet and Eat. Business Week. Retrieved from http://www.businessweek.com/magazine/content/09_66/s0906025664520.html.
Lennon, D. (2018, April 4). JobMonkey. Retrieved from https://www.jobmonkey.com/shake-hands-professionally/
Maksymiw, A. (2014, June 25). Timliness matters: 3 ways to stay ahead in sales. Business2Community. Retrieved from https://www.business2community.com/strategy/timeliness-matters-3-ways-stay-ahead-sales-0918871
Mackay, H. (2017, August 21). Brevity is the soul of communicating. The Business Journals. Retrieved from https://www.bizjournals.com/bizjournals/how-to/growth-strategies/2017/08/brevity-is-the-soul-of-communicating.html
Martin, J. (2018). 6 Companies Where Customers Come First. CNNmoney.co. Retrieved from https://money.cnn.com/galleries/2007/fsb/0709/gallery.where_customers_come_first.fsb/5.html
Mayne, D. (2020, February 10). 7 tips on proper handshake etiquette. The Spruce. Retrieved from https://www.thespruce.com/handshake-etiquette-p2-1216847
McFadden, J. (2008, October 28). Rules of Etiquette Are Important for the Business Lunch. Milwaukee Business Journal. Retrieved from http://www.bizjournals.com/milwaukee/stories/2008/10/27/focus4.html?t=printable
Mehrabian’s communication theory: verbal, non-verbal, and body language. Business balls. Retrieved from https://www.businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-body-language/
Miss E. ( 2009). The Art of Giving Business Cards. 123etiquette.com. Retrieved from ,http://www.123etiquette.com/business-etiquette/business-card-etiquette
Morris, J. (2008, November 21). Not Knowing Basics Is Simply Impolite. Nashville Business Journal. Retrieved from http://www.bizjournals.com/nashville/stories/2008/11/24/focus2.html?t=printable
Preston, B. Good Business Etiquette Includes Giving Out Business Cards. Businesstoolchest.com. Retrieved from http://www.businesstoolchest.com/articles/data/20060201225647.html .
Quain, J. (2007, December 18). Quain’s Top Ten Voice Mail Tips. Fast Company. Retrieved from http://www.fastcompany.com/magazine/18/topten.html
Ramsey, L. (2019, January 24). Top 10 business card etiquette tips. . American Marketing Association. Retrieved from https://www.amanet.org/articles/top-10-business-card-etiquette-tips/
Rosen, K. (2020). Eight tips on crafting effective voice messages. AllBusiness. Retrieved from https://www.allbusiness.com/create-voice-mail-messages-that-get-propects-calling-back-2975818-1.html
Scaros, C. (2016, May 2). The importance of good grammar in business communications. LinkedIn. Retrieved from https://www.linkedin.com/pulse/importance-good-grammar-business-communications-cecile-scaros
Shouting and Other E-mail Faux Pas. (2009, April 20). BusinessLine,
Stanley, C. (2020). Are you missing this powerful selling skill? Quoatable by Salesforce. Retrieved from https://www.salesforce.com/quotable/articles/powerful-selling-skill/
Tanzon-Corre, J. (2017, January 18). Business card etiquette: 6 rules to remember when giving and receiving business cards. LinkedIn. Retrieved from https://www.linkedin.com/pulse/business-card-etiquette-6-rules-remember-when-giving-tanzon-corre
Thomas, G., Zoliln, R., & Ha4rman, J. (2009, July). The Central Role of Communication in Developing Trust and Its Effect on Employee Involvement. Journal of Business Communication 46 (3), 287.
Ward, T. (2008, May 18). Expressing Gratitude in Writing Builds Business Networks. Suite101.com. Retrieved from http://business-writing.suite101.com/article.cfm/business_thankyou_notes
Zmuda, N. 2009, January 19). Pepsi, Coke Try to Outdo Each Other with Rays of Sunshine. Advertising Age. Retrieved from http://adage.com/abstract.php?article_id=133859
Zupek, R. (2009, July 13). The Worst Way to Shake hands. CNN. Retrieved from ,http://www.cnn.com/2007/LIVING/worklife/11/05/cb.hand.shake/index.html