Test Your Knowledge
- What is ethical behavior?
- What is an ethical dilemma?
- What is an example of personal values?
- What is an example of corporate values?
- What is the purpose of a mission statement?
- Why is your reputation important?
- Explain how to determine a company’s policies on issues such as gifts, conflicts of interest, and so on.
- Define a “conflict of interest.”
- What is whistle-blowing?
- Ethical behavior is morality applied to specific situations; it is behavior that addresses your obligations.
- An ethical dilemma is a situation in which options are presented that may be right or wrong.
- Personal values include (but are not limited to) honesty, integrity, accountability, drive, determination, and sincerity.
- Corporate values may be the same as personal values, which may also include teamwork, open and honest communication, and diversity.
- The process and reason for creating a mission statement, whether it is for a person or a company, is the same: to develop a roadmap, a guide by which all future decisions will be made.
- When you work in sales, you are selling yourself; you will have greater success with customers if you are someone they want to “buy.” When a customer buys from you, they are investing in your reputation.
- The employee handbook will outline the company’s policies concerning gift giving, nondisclosure of company information, and other areas of behavior.
- A conflict of interest is “a situation in which a person, such as a public official, an employee, or a professional, has a private or personal interest sufficient to appear to influence the objective exercise of his or her official duties.”
- Whistle-blowing is the act of publicly exposing the misconduct of a company or organization.
