7.5 Indirect Information or Action Requests

If you expect resistance to your request because you’re asking a lot of someone, or perhaps because you know what you’re asking goes against company policy, an indirect approach is more effective. Ideally, you’ll make such persuasive pitches in person or on the phone so that you can use a full range of verbal and non-verbal cues. When it’s important to have them in writing, however, such requests should be clear and easy to spot, but buffered by goodwill statements and reasonable justifications, as shown in Activity 7.4 below.

^{Activity 7.4 | Indirect Information or Action Requests}