Chapter 8: Negative Messages
Learning Objectives
- List and discuss seven goals of a negative news message
- Learn to write an effective negative news message
- Discuss the importance of communicating bad news carefully in professional contexts
- Examine when to present negative news in person
Thinking About The Topic
- How do you politely say no without saying no?
- Should you be direct or indirect when delivering negative news to your friends, coworkers, or boss? Does it make a difference who you are talking to?
- When someone gives you bad news, do you want them to say it directly or use a buffer?
Watch & Learn
Watch the video below to learn more about this topic.
