Chapter 6: Emails, Memos and Letters
Learning Objectives
- Identify characteristics of effective professional emails
- Highlight emerging netiquette standards in social media used for professional purposes
- Discuss the purpose and format of a memo
- Use effective strategies for business memos
- Describe the different parts of a standard business letter
Thinking About The Topic
- Do you prefer writing emails or letters with pen and paper?
- How do organizations exchange messages and information (major forms of communication)?
- What are the major complaints about the use of business e-mails?
Watch & Learn
Watch the video below to learn more about this topic.
